To ensure that collection targets set by Area and Country Management are achieved to support cash flow
- PRINCIPAL ACCOUNTABILITIES
- Develop customer relationship and strategy to make the customers abide with the credit terms given by the company.
- Ensure that invoices are accurate before sending them to the customers.
- Proper coordination with the sales department to resolve rate issues with customers.
- Review sales ledger and keep it tidy by timely and accurate allocation of customer payments and credit notes.
- Strict implementation of company credit policy and the “stop credit” process should be initiated for overdue customers.
- Visit key clients periodically to sort out billing and collection issues.
- NATURE AND SCOPE
- Context: “Cash is King” is a project launch globally by Business Finance Group, Accounts Receivable is a very significant current asset of the company, and this is the main source of cash to pay staff salaries and suppliers.
- Reporting Relationships: Finance Manager and Credit Control Supervisor.
- Problem Solving: There will be numerous invoice-related issues that will be encountered everyday. Billing issues can be solved immediately by issuing debit or credit notes and rates-related issues should be escalated to Sales Department for prompt resolution.
- Decision-Making: Billing errors (e.g. manifesting error, wrong account no., etc.) need immediate resolution to avoid unnecessary delay in collection, write-offs should be elevated to Finance Manager and to be approved by Country General Manager.
- Planning and Organization: The day-to-day credit controlling activities must be planned and organized in order to meet agreed targets.
- Position Challenge:
- To grow and develop a new team at the same time meet target expectations.
- To operate World Class AR and invoicing service
- Accuracy of customer invoices to reduce customer queries
- To encourage DHL colleagues to meet agreed service levels in a wholly positive manner
- To find time to develop and propose new ideas
- KNOWLEDGE, SKILLS AND EXPERIENCE
- Minimum 2 years college education; preferably with accounting background
- Knowledge of international air express market and competitors
- Excellent understanding of how DHL works, network of relevant internal contacts is essential
- Excellent analytical and creative thinking
- Good communication skills, oral or written
- Excellent at forming effective working relationships, very good interpersonal skills
- Excellent knowledge of DHL products and services, DHL sales, billing and operational procedures
- Personal Motivation
- DIMENSIONS
- Annual Revenue: EUR 10k
- Number of Active Accounts: 500
- Number of Monthly Invoices: 400 weekly
