Social Media Moderator
Company: Sharif Eye Centers
Location: Amman, Jordan
Type: Full-Time
Department: Marketing
About Sharif Eye Centers
Sharif Eye Centers is a leading ophthalmology and eye care provider with branches across Amman, Zarqa, and Dubai. We are committed to delivering exceptional patient care and continuously improving the patient experience through innovation, professionalism, and high service standards.
About the Role
We are looking for a highly organized and responsive Social Media Moderator to join our growing marketing team. In this role, you will be responsible for managing inbound social media communication, tracking patient inquiries and leads, and ensuring every interaction reflects the professionalism and quality of Sharif Eye Centers.
The ideal candidate is detail-oriented, patient-focused, and able to manage high volumes of inquiries while maintaining accuracy, professionalism, and fast response times.
What You’ll Do
Social Media & Patient Communication
• Monitor and respond to social media messages, comments, and patient inquiries across all platforms
• Handle inbound leads professionally and ensure proper communication with potential patients
• Escalate urgent patient concerns or complaints to the appropriate departments
• Maintain professional communication standards aligned with the Sharif Eye Centers brand
Lead Tracking & Coordination
• Log and track all incoming leads accurately within the tracking system
• Coordinate with call center, patient experience, and operations teams to verify lead outcomes and appointment status
• Follow up internally to ensure inquiries are properly handled and updated
• Maintain organized and accurate reporting records
Performance Monitoring & Reporting
• Prepare weekly reports on lead quality, response performance, and inquiry handling
• Identify recurring patient questions and communication gaps
• Share feedback and improvement recommendations with the marketing and operations teams
• Analyze monthly lead quality trends and identify conversion gaps
• Recommend improvements to messaging, response handling, and targeting strategies
KPIs
• Response time performance
• Lead tracking accuracy
• Lead follow-up completion rate
• Quality and consistency of patient communication
• Accuracy of reporting and feedback
What We’re Looking For
• 1–3 years of experience in social media moderation, customer service, patient coordination, or a related role
• Excellent communication skills in Arabic and English
• Strong organizational skills and attention to detail
• Ability to manage multiple conversations and tasks simultaneously
• Professional and patient-focused communication style
• Familiarity with Instagram, Facebook, TikTok, LinkedIn, and WhatsApp communication
• Basic understanding of CRM systems or lead tracking systems is a plus
• Ability to work under pressure in a fast-paced healthcare environment
Bonus Points For
• Previous experience in healthcare or medical centers
• Experience handling patient inquiries or appointment coordination
• Understanding of social media KPIs and digital marketing workflows
• Experience working with multi-branch organizations
What We Offer
• Professional and supportive work environment
• Opportunity to grow within a leading healthcare organization
• Competitive salary package
• Stable and long-term career opportunity
• Exposure to advanced healthcare marketing and patient experience operations
Preference: Female candidate preferred. Professional appearance and strong communication skills are highly valued.
Please apply and send CVs to
walidsharif@sharifeyecenter.com
