Travel Risk Coordinator
Location: Amman, Jordan
Company: Stratum Global Risk
Help People Travel with Confidence
Stratum Global Risk is expanding its Global Operations Centre and is seeking exceptional Travel Risk Coordinators to join our growing operations team.
This is an exciting opportunity to become part of an ambitious British company providing travel risk management, travel assistance and crisis response services to organisations and travellers worldwide.
We’re looking for exceptional people who want to build a career in global travel risk management.
As a Travel Risk Coordinator, you will play a key role in supporting travellers and organisations before, during and after international travel. Working within our Operations Centre, you will coordinate travel assistance requests, liaise with international service providers, manage operational cases and help ensure every client receives professional, timely and effective support.
This is a fast-paced operational role where no two days are the same.
Key Responsibilities
* Coordinate travel assistance and operational support cases from initial notification through to resolution.
* Communicate professionally with travellers, clients and international service providers.
* Coordinate with airlines, hotels, hospitals, transport providers, embassies and local partners around the world.
* Monitor and manage multiple live cases simultaneously while maintaining exceptional attention to detail.
* Maintain accurate operational records and case documentation.
* Escalate urgent or complex situations in accordance with operational procedures.
* Deliver exceptional customer service and operational support at all times.
* Contribute to the continuous improvement of operational processes and service delivery.
The Ideal Candidate
We’re looking for people who are calm under pressure, highly organised and naturally enjoy solving problems.
The successful candidate will:
* Arabic and English (spoken and written).
* Be highly IT literate and confident using multiple software platforms simultaneously.
* Have excellent communication and customer service skills.
* Be organised, methodical and process-driven.
* Be capable of managing multiple concurrent cases in a fast-paced operational environment.
* Demonstrate sound judgement, professionalism and attention to detail.
* Thrive as part of a collaborative team.
Preferred Experience
Applications are particularly welcomed from candidates with experience in:
* Travel Management
* Logistics
* Humanitarian Operations
* Airline Operations
* Travel Assistance
Experience within a 24/7 operational environment would be advantageous but is not essential.
What We Offer
* The opportunity to join a growing international company with global ambitions.
* A varied and rewarding operational role supporting travellers and organisations worldwide.
* Comprehensive training and ongoing professional development.
* Genuine opportunities for career progression as the company continues to grow.
* A professional, supportive and collaborative working environment.
* Competitive salary commensurate with experience.
About Stratum Global Risk
Stratum Global Risk is a global travel risk management, travel assistance and crisis response company supporting organisations and travellers worldwide.
Through our 24/7 Global Operations Centre, we help clients prepare for travel, respond to disruption and access professional support wherever they are in the world.
Apply
If you’re looking for more than a routine operations role and want to build a career in global travel risk management, we’d love to hear from you.
Please submit your CV together with a short covering letter explaining why you’re interested in joining Stratum Global Risk. E-mail us at: corporate@stratumlevant.com
