Company Description
NCM Investment Jordan is a leading provider of online trading services with an emphasis on transparency, ethical practices, and high-quality service. By utilizing state-of-the-art technology, NCM provides access to diverse financial markets, including FOREX, Commodities, Metals, CFDs, and Energy, catering to a wide range of investment needs. The company is dedicated to offering premium and innovative trading services that meet customer expectations with efficiency, fairness, and integrity. Leveraging the expertise of its professional team, NCM prioritizes delivering exceptional service quality and advanced investment tools. Headquartered in Amman, Jordan, NCM is committed to creating a seamless and superior trading experience for its customers.
Technical Support Engineer – Roles & Responsibilities
- Install, configure, and maintain Windows desktops and laptops; knowledge of Mac and Linux systems is considered an added advantage.
- Perform hardware and software troubleshooting for end-user systems, peripherals, and related IT equipment.
- Install, configure, and troubleshoot latest Windows Server environments to support organizational IT infrastructure.
- Create and join new users to the domain, configure user accounts, and assign appropriate permissions.
- Deactivate or disable domain user accounts when required according to company policies.
- Configure and manage DNS and DHCP services within the network environment.
- Provide firewall administration and troubleshooting support for Sophos and Fortinet firewalls.
- Install, configure, and support Cisco IP telephone systems. Configure, maintain, and troubleshoot Cisco network switches and network connectivity issues.
- Provide support to CCTV system configuration, monitoring and troubleshooting support.
- Install and configure MetaTrader Manager and client applications.
- Monitor and manage Veeam Backup solutions to ensure reliable backup and recovery processes.
- Install and troubleshoot various IT software tools and enterprise applications used within the organization.
- Provide Microsoft Outlook troubleshooting, including email configuration and synchronization issues in the laptops- Computer – Mobile and portable devices
- Provide basic support and access management for Salesforce CRM.
- Troubleshoot ISP connectivity issues and coordinate with service providers when necessary.
- Support and maintain operational knowledge of the Manaf system.
- Support and maintain operational knowledge of the JSC Systems.
- Provide support for remote collaboration tools such as Cisco Webex, Zoom, Microsoft Teams, Slack, and other remote management tools.
- Maintain server room infrastructure, including UPS systems, air conditioning units, and fire alarm systems.
- Escalate unresolved technical issues to the Head Office or higher-level support teams when necessary.
- Ensure compliance with Jordan JSC IT standards and regulatory requirements.
- Manage IT procurement activities according to company policies and maintain good vendor negotiation practices.
- Assist in maintaining internal IT policies, procedures, and corporate data security policies.
- Participate in system implementation projects, including installation, configuration, testing, and troubleshooting.
- Maintain proper documentation of IT systems, incidents, and resolutions.
- Demonstrate strong communication skills in English and Arabic (reading and writing) while supporting users and coordinating with teams.
- Document the website and mobile app business workflows and testing results with the developers for any bugs or gaps identified.
Requirements
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- Minimum 5 years of experience in IT support or technical support roles.
- Ability to work flexible shifts as per company requirements and Strong problem-solving, troubleshooting, and customer support skills.
- Maintain a user-friendly approach, professionalism, and strong dedication to work.
