We are seeking an experienced
Spare Parts Manager to oversee spare parts planning, warranty claims coordination, and after-sales support operations. The role is responsible for ensuring spare parts availability, managing vendor communications related to defective items, and supporting service operations through effective inventory planning and quality monitoring.
Key Responsibilities
Spare Parts Management
- Manage spare parts planning and ensure availability to support service and maintenance operations.
- Analyze historical service data to forecast spare parts requirements.
- Coordinate with procurement and warehouse teams to maintain optimal inventory levels.
- Monitor spare parts stock levels and prevent shortages or overstock situations.
Vendor Coordination
- Coordinate with vendors regarding defective products, replacements, and spare parts issues.
- Follow up with vendors to ensure timely resolution of spare parts-related matters.
- Maintain effective communication with vendors to support after-sales operations.
Quality & Defect Monitoring
- Monitor product defect ratios and analyze recurring issues.
- Prepare reports with recommendations to improve product quality.
- Work with vendors and internal teams to identify root causes and reduce defect rates.
Warranty & Claims Management
- Manage the documentation, processing, and tracking of warranty and vendor claims.
- Coordinate with the Finance Department to ensure timely settlement of claims.
- Maintain accurate records of claims and related communications.
Reporting & Performance Monitoring
- Prepare periodic reports on spare parts availability, defect ratios, and claims status.
- Support continuous improvement initiatives for after-sales operations.
- Monitor KPIs related to spare parts management and service efficiency.
Qualifications
- +6 years of experience in spare parts management, after-sales service, or supply chain operations.
- Proven experience working in spare parts inventory management and service operations.
- Strong knowledge of inventory forecasting, warranty processes, and vendor coordination.
- Strong analytical and reporting skills.
- Excellent communication and problem-solving abilities.
