Join Orange Jordan Family , Where Caring, Responsibility & Boldness drive growth, innovation & collaboration!
Be part of a team that's shaping the future.
We are committed to offering the best to our customers, colleagues & stakeholders.
We keep our promises, act responsibly and speak the truth.
We are ambitious and determined and take the initiative to seize opportunities.
#Lifeatorange #Orangeishere #careersinjordan #nowhiring #jobopening #technology #boostyourcareer
Key Accountabilities:
- Manages and ensure handling of all Fixed products (FTTH, VoIP, DS, TLP, xDSL) activities to run the field operations in specific time to achieve customer satisfaction.
- Test & filtration for all FTTH & ADSL faults (using HDM, AMS, NAC, NAF, Dewan, GAIA, OSM)
- Dispatch all type of faults (FTTH Customer intervention ,SWAT , CI and Contractors)
- Follow up & dispatch all Elite+ work order
- Monitor all fault repairing process regarding Service Level Agreements (SLA) for CBU and EBU customers with high quality to not breaching of SLA
- Detect Bulk faults on FMC level before dispatching
- Daily follow up for FTTH faults & TTR KPIs.
- Solve and close the TCRM complains with the concerned
- Follow up of FMC functionality & activities to support field team (FTTH Customer intervention ,SWAT , Elite+ , CBU & EBU).
- Managing VOIP requests & reflects the needed action on GAIA
Education & Experience:
- Bachelor's Degree in Telecommunication, IT, Electrical
- Excellent English skills (writing, reading, and conversation)
- Good knowledge of Orange services.
