Tamatem's Community & Support Representative
As a Community and Support Representative at Tamatem, you will take on a leadership role within the community support team, leveraging your experience and expertise to provide top-notch support to our users. You will play a vital role in ensuring user satisfaction, resolving complex inquiries, and maintaining a positive user experience.
You will:
- Handle a significant volume of user inquiries, tickets, and comments with efficiency and professionalism
- Respond to customer requests or inquiries regarding services, products, and billing, demonstrating a deep understanding of our games
- Prioritize the customer's needs, ensuring a high level of care, compassion, and accuracy in all interactions
- Provide logical advice to users on the best ways to maximize their gaming experience
- Monitor in-game chat and ensure a positive and respectful user environment
- Go above and beyond to provide excellent quality customer service and resolve user issues to their satisfaction
- Maintain open and interactive communication with users, demonstrating a commitment to their needs
- Continuously strive to enhance the overall user experience through your interactions and feedback
- Maintain up-to-date user databases through effective internal and external communications
- Collect and analyze user information to contribute to team efforts and report on product or service performance
- Play our games regularly to stay informed and provide relevant support. You have:
- Bachelor's Degree in Sales, Customer Service, or a related field
- 1-3 years of experience in community support or customer service, preferably in the mobile gaming industry
Skills and experience you will bring to us:
- Excellent time management skills
- Ability to adapt and respond effectively to various user personalities
- Patience and empathy in dealing with user inquiries and concerns
- Strong teamwork and multitasking abilities
- Ability to perform under pressure and resolve complex user issues
- Strong problem-solving skills and a commitment to exceptional user support
- A strong work ethic, a team-oriented attitude, and flexibility
- Deep knowledge of our products and services, demonstrating expertise in gaming
- A passion for gaming and a genuine interest in ensuring users have a positive experience
Requirements
Skills and experience you will bring to us:
- Excellent time management skills
- Ability to adapt and respond effectively to various user personalities
- Patience and empathy in dealing with user inquiries and concerns
- Strong teamwork and multitasking abilities
- Ability to perform under pressure and resolve complex user issues
- Strong problem-solving skills and a commitment to exceptional user support
- A strong work ethic, a team-oriented attitude, and flexibility
- Deep knowledge of our products and services, demonstrating expertise in gaming
- A passion for gaming and a genuine interest in ensuring users have a positive experience
