"ORGANIZATION DESCRIPTION
Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.
POSITION DESCRIPTION
The Systems Administrator’s role is to ensure the stability, integrity, and efficient operation of the in-house/cloud information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all corporate software and associated operating systems. The Systems Administrator will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of Information Technology (IT) systems investments. This individual will also mentor and provide guidance to the IT staff.
RESPONSIBILITIES
Administer and maintain Amideast’s major enterprise systems, including Moodle LMS, CRM, HR, and financial applications
Manage user access, permissions, roles, and account lifecycle processes across all corporate systems
Configure, deploy, and upgrade applications, modules, integrations, and system enhancements
Monitor system availability, security, and performance using appropriate tools and reporting mechanisms
Conduct root-cause analysis and implement improvements to maximize stability and efficiency
Maintain system connectivity between servers, SaaS platforms, PaaS tools, databases, and shared services
Apply system updates, patches, and security configurations across all managed applications
Enforce organizational IT policies including access control, data protection, and acceptable use guidelines
Support backup, recovery, and continuity requirements aligned with IT standards
Work with HQ, regional offices, and business stakeholders to gather requirements, resolve system issues, and support program needs
Provide technical guidance and advanced support for escalated helpdesk tickets
Deliver topic-specific training to IT staff in field offices
Create and maintain documentation for system configurations, workflows, data mappings, and processes
Coordinate and conduct system testing—including user acceptance testing—for new releases and enhancements
Support IT change management processes to ensure controlled deployment of updates
Evaluate new software solutions, tools, and system upgrades; prepare recommendations for leadership
Identify opportunities to improve system efficiency, user experience, and operational workflows
QUALIFICATIONS AND SKILLS
Bachelor’s degree in Computer Science, Information Systems, Instructional Design, or related field
Minimum of 4+ years’ hands-on experience in enterprise systems administration
Experience with LMS platforms—Moodle LMS highly preferred
Prior experience supporting enterprise applications such as CRM, ERP, or HR systems
Experience working in hybrid on-premise/cloud environments
Strong proficiency with Linux and Windows Server environments
Working knowledge of MS SQL, MySQL, MariaDB, or equivalent relational database systems
Scripting ability with PowerShell and Bash
Familiarity with web technologies (PHP, HTML5, CSS3, JavaScript, jQuery) used in LMS or web-based platform customization
Understanding of core network concepts: DNS, DHCP, TCP/IP, Active Directory, firewalls, SSH, and database services
Proven ability to troubleshoot applications, systems, and integration issues
Proven hardware and software troubleshooting skills
Excellent communication skills and the ability to translate technical issues into clear business terms
Strong analytical and problem-solving skills
Able to work independently, manage multiple priorities, and meet deadlines
Collaborative mindset with the ability to work effectively with remote and cross-cultural teams
WORK ENVIRONMENT
The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis as designated).
Computer (laptop or desktop)
Printer/Photocopier/Scanner/Fax
Telephone
Up to 5% business travel may be needed to support the information Technology team.
This position requires a non-standard work schedule aligned with U.S. Eastern Standard Time. Typical hours involve a later start and extended evening availability to meet business needs.
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.
Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.
Please note only the shortlisted candidates will be contacted. Interviews will be conducted on rolling basis and the vacancy will be closed when filled.
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