Company Overview
Jo Academy was established in 2014 as the first e-learning platform in the Hashemite Kingdom of Jordan and the region. The platform provides a wide range of educational services, creating an integrated and interactive learning journey for school and university students. Jo Academy also offers various training courses using the latest technologies and artificial intelligence to enhance the learning experience.
About Us
At Jo Academy, we believe in innovation, creativity, and continuous learning. As a leading company in the EduTech field, we are committed to delivering high-quality educational solutions that make a real impact. Our team is passionate, collaborative, and driven by excellence.
Job Description
We are currently looking to hire
Customer Service Representatives to join our team. This role is ideal for
fresh graduates who are eager to start their careers in a professional and supportive environment.
Key Responsibilities
- Handle customer inquiries via phone, chat, and email in a professional and timely manner.
- Provide accurate information about Jo Academy’s services and courses.
- Assist students and parents with basic technical or service-related issues and escalate when needed.
- Maintain a positive and helpful attitude while dealing with customers.
- Record and update customer information accurately in the system.
- Follow company policies, procedures, and customer service guidelines.
- Collaborate with internal teams to ensure customer satisfaction.
- Perform any other related tasks assigned by the direct manager.
Qualifications And Requirements
- Fresh graduate (no prior experience required).
- Bachelor’s degree (any major is acceptable).
- Residents of Amman only.
- Good communication skills in Arabic (English is a plus).
- Basic computer skills.
- Willingness to learn and develop customer service skills.
- Ability to work in a team-oriented environment.
- Willingness to work in two shifts (morning and evening).
Why Work with Us?
- Great Start for Your Career: Ideal opportunity for fresh graduates.
- Supportive Environment: Training and on-the-job learning provided.
- Career Growth: Opportunities for development and internal advancement.
- Positive Work Culture: Friendly and professional workplace.
