Position Summary
We at Migrate are actively seeking qualified candidates on behalf of one of our clients for
Trainer role to design, deliver, and manage training programs for customer service agents. The ideal candidate has experience in process documentation, training execution, and evaluation, with the ability to support QA and operations teams.
Key Responsibilities
- Deliver structured training sessions to customer service agents to ensure consistent service quality.
- Coordinate daily, weekly, and monthly training activities.
- Conduct monthly assessments and follow up on results to ensure training effectiveness.
- Develop, write, and maintain training materials, SOPs, and mind maps.
- Maintain accuracy of training content and ensure alignment with quality standards.
- Support QA and Team Leaders in quality control and operational tasks.
- Perform additional training or support tasks assigned by supervisors.
Requirements
- Languages: Arabic, English, and Chinese.
- Experience: Proven experience in customer service training, including online/offline delivery and evaluation.
- Nationality: Open, must comply with Jordanian labor regulations.
Skills
- “No position boundaries” attitude | able to assist QA and TL teams when needed.
- Strong documentation and content creation skills (SOPs, workflows, mind maps).
- Ability to lead assessments and track training impact.
- Flexible and adaptable to operational requirements and changing priorities.
Work Conditions
- Flexible shifts including weekends and holidays.
- On-site work only (no work-from-home option).
