- About the role: ( Work on-site role as a B2C Telesales Manager, at least 6 years of sales-related and management experience. English can use as working language, manage around twenty-fifty people)
Responsibilities:
- Lead and manage a team of telesales representatives to achieve enrollment targets
- Develop sales scripts, call strategies, and objection-handling techniques tailored to academic offerings
- Monitor daily performance metrics (calls, conversion rates, enrollments) and provide regular coaching
- Ensure high-quality customer interactions aligned with brand and service standards
- Collaborate with marketing and admissions teams to align leads, campaigns, and messaging
- Handle escalated inquiries and support the team in closing high-potential prospects
- Conduct regular training sessions to improve product knowledge and telesales skills
- Generate and present performance reports and recommendations to senior management
Requirements:
- Proven experience in telesales or sales management, preferably in the education or service industry
- Strong leadership, communication, and team-building skills
- Target-oriented with a strong track record of meeting or exceeding sales goals
- Familiarity with CRM systems and sales reporting tools
- Bachelor’s degree in Business, Education, or a related field
- English can use as working language
Office address: Abraj Al Rabieh Bldg. No. 4، Al Rabieh، Abdullah Bin Rawaha, Amman
