"This is to announce that Amman delegation has a vacancy for a PFL Team Leader at the SYJ Protection Department based in Amman, Jordan.
The SYJ Protection of family links Field Officer 3 (PFL Field Officer 3) supports the implementation and monitoring of ICRC PFL activities set by the Syria delegation for the Syria Support Office (SYJ) based in Amman. SYJ plays the role of a Protection back office for the Syria delegation.
General duties
Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement
Understands and adheres to the ICRC Code of Conduct
Understands the roles of the components of the International Red Cross and Red Crescent Movement
Always respects and observes staff regulations and security rules
Always professionally represent the ICRC
Develops and maintains a pleasant and conducive working environment with colleagues and line managers
Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC
May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary, and most often for other tasks of the SYJ unit
ACCOUNTABILITIES AND RESPONSIBILITIES
In line with existing working procedures, and institutional guidelines, the PFL Field Officer 3:
Under the supervision of the Head of SYJ and in line with established workflows; ensures that proper individual follow-up of cases is provided, by communicating with other ICRC structures, the sub-delegations in Syria, and National Societies for all STM PFL-related individual requests and caseload revision analysis and leads the work of their team for this purpose.
Supports the Head of SYJ in the implementation of protection activities in Syria in line with existing PFL guidelines and working procedures and ensures proper supervision and timely management of all PFL requests (including F/FF, AoA/TC, non-indexed cases, missing caseload, etc.) attributed from the STM inbox (dam_tracing_services) as well as demands for analysis.
Provides Backoffice support to the protection team in Syria related to any PFL question raised (collections of requests, establishment of lists, follow up on “to-dos”, transmission of documents/cases, analysis etc.).
Is responsible to attribute tasks and caseloads to their team and takes concretely part in the treatment of complex cases directly (approx. 20% of the daily treatment of cases), especially when it involves coordination with other colleagues from other sections/ departments/ Syria.
Is the PFL counterpart of the Data Manager in charge of the files h/she supervises for any question related to data processes; the tools and transmission of information.
Filters and summarizes weekly all issues and questions to be addressed regarding the daily business to report to the Head of SYJ and shares further when relevant.
Censors and processes Red Cross Messages and enter them in the ICRC SYJ Tracking Tool, and flags patterns/inconsistencies to the Head of SYJ.
Ensures data entry and quality control of PFL cases managed by their team (incoming/outgoing).
Ensures team’s adherence to PROT6 procedures and workflows. Any required interpretation/ doubt on its application must be escalated and mitigated with the Head of SYJ.
Ensures that their own entries in the Tracking Tool corresponds and mirror the necessary data in the PROT6, as well in the physical individual files, according to the predefined standards (DATA).
Is the Focal Point for analysing and prioritizing the caseloads to be addressed by their team in line with the objectives of concerned departments (under the lead of DAM) to, ultimately, enable the Head of SYJ and the Coordination in DAM to set up PFL/Missing priorities.
Contributes to supervise the B2 positions in the Unit for the daily management of the STM, the treatment of AoAs/RCMs/Notifications/Attestations/TCs, cases to be analysed and all referrals, when needed.
Performs regular follow-up of individual specific cases with the National Societies and ICRC delegations and structures for related individual requests whenever complex cases arise and require their expertise (under the supervision of the Head of SYS when relevant),
Ensures the sustainability of the work among the team members and the coordination with the staff of other teams.
Delivers briefing and ensures onboarding to staff involved upon Head of SYJ demand and in cooperation with other team leaders.
Recruit SYJ team members when needed, under the supervision of the Head of SYJ.
Ensures the mobilization of their team when SYJ collective efforts are requested under pressure to treat other unit’s files.
Keeps abreast of the political developments in Syria and monitors and documents Syria PFL and missing person files related topics, as per Caseload Revision and Analysis tasks, in line with DAM requests.
Undertakes archiving tasks in line with standard procedures.
Supports the post- and pre-visit preparations of the field teams in Syria PFL wise.
Translates/interprets upon request for SYJ.
Contributes to reporting and the collection of statistical data.
Carries out administrative tasks relating to the follow-up of PFL activities.
Carries out additional tasks relating to PFL/Missing in Syria and supports other tasks of the SYS-SYJ workload on demand of the Head of Unit.
PEOPLE MANAGEMENT RESPONSIBILITIES
S/he manages, coordinates, coaches, and monitors a team of 1 to 5 PFL Field Officers to conduct daily PFL activities spanning from quality control to addressing, sharing and reporting on PFL cases with a large number of National Societies/ICRC Delegations (= Family Links Network).
Understands and supervises the Performance Management & Development (PMD) activities for the assigned team.
Makes sure that deadlines for the PMD cycle are met.
Engages in ongoing and continuous feedback and support, for employees directly supervised.
Organizes regular meetings with the Head of SYJ.
Organizes, along with the Head of SYJ, regular meetings within the assigned team to ensure optimal coordination of the work and proper flow of information.
Plans and coordinates the annual leave of the field officers under their supervision ensuring continuity of the operations throughout the year and making sure that there are no outstanding holiday balances at the end of the year.
Coordinates and supports the employees under their supervision in their personal development by coaching and advising them on internal and external training and development possibilities.
EDUCATION AND PROFESSIONAL EXPERIENCE REQUIRED
University degree or equivalent in law, social science, international relations or related field.
6 to 9 years of experience working in humanitarian organizations or with a client-focused organization
Experience in RFL/tracing or Protection is a strong asset.
Experience with the ICRC, the International Federation, or a National Society is an asset.
Staff management experience
Ability to communicate empathically with affected populations.
Excellent command (spoken and written) of English and Arabic (Turkish, Kurdish or French an asset).
Advanced computer skills, including Microsoft Office suite, SharePoint.
Proven technical skills in CRM and/or PROT 6 is an asset.
Strong analytical abilities with a keen attention to detail.
Case management and data management is a strong asset
COMPETENCIES
PFL - policies, frameworks, guidelines and procedures
Planning and Organizing
Emotional Intelligence
Coaching and mentoring
Analytical thinking
Humanitarian search methods and process
Case Management in Protection
Usage of Data in Protection
Accountability to affected populations (Do no harm)
Interested in joining? Apply Now! The ICRC values diversity and is committed to creating an inclusive working environment, we welcome applications from all qualified candidates, also, equally qualified candidates with disability are encouraged to apply.
Please note that:
Submission deadline for applicants: 26th August 2026 the position will be filled once we find the right candidate, taking into consideration, that Akhtaboot applicants, due to system capacity, need to apply before 26th August 2026
The position will be filled once we find the right candidate.
The position is open for Jordanian nationals, and eligible dependents governed by Jordanian law.
Only applications with a resume in English will be considered.
Salary range between 1 ,737 – 2,086 Jordanian Dinar.
ICRC does not charge a fee or any favors at any stage of the recruitment process. if the candidate is asked for any fee or any service against our Code of Conduct, he/she must report to code_of_conduct@icrc.org or http://icrc.integrityplatform.org/
Kindly be informed that ICRC manages recruitment through a third party and doesn’t keep files of applicants. However, after receiving/downloading applications, note that the ICRC will keep your application file for a year, after which it will be deleted. If you’d like us to delete your file before this, kindly let us know.
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