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Job Title Health Informatics Officer
JOB SUMMARY
We are looking for a motivated Health Informatics Officer with a background in IT or Pharmacy with relevant experience in health informatics to support the ongoing success of the Pharmaceutical Information Management System (PIMS). PIMS is a comprehensive digital platform that integrates pharmaceutical logistics, prescribing, dispensing, and reporting to strengthen supply chain management and optimize patient care. The Health Informatics Officer will play a critical role in bridging the gap between clinical practice and digital health, ensuring PIMS delivers maximum value to its users and stakeholders.
MAIN TASKS AND RESPONSABILITIES
1. Software Support (80%)
Provide Tier-1 Technical and Functional Support:
Act as the primary point of contact for all PIMS-related inquiries, troubleshooting system issues ranging from user access and data entry questions to workflow configuration and system navigation challenges.
Issue Triage and Escalation:
Log, categorize, and resolve user-reported incidents in a structured manner. When issues require deeper technical intervention, escalate them to the development, DevOps, or engineering teams with clear documentation and replication steps to ensure rapid diagnosis and resolution.
System Monitoring and Quality Assurance:
Continuously monitor system stability, performance indicators, and error logs to detect potential issues before they affect users. Recommend improvements or preventive fixes based on observed patterns.
Feedback Loop for Continuous Improvement:
Gather structured user feedback through support interactions and report them to the product and engineering teams to influence future enhancements, usability improvements, and feature development.
Other support related tasks assigned by supervisor
2. User Training (20%)
Curriculum Design and Training Strategy:
Develop and implement a structured training methodology tailored to diverse audiences, including pharmacists, clinicians, supply chain officers, and program managers. Training approaches should accommodate varying levels of digital literacy and contextual needs.
Delivery of Training Sessions:
Organize and deliver remote and in-person training workshops, onboarding sessions, and hands-on demonstrations to ensure proficiency in PIMS modules such as inventory management, prescription processing, reporting, and facility-level workflows.
Creation of Learning Materials:
Produce high-quality training resources, including user manuals, SOPs, quick reference guides, walkthrough videos, and FAQs that support ongoing user self-learning and ensure sustainability after deployment.
Mentorship and On-the-Job Support:
Provide continuous post-training mentorship through shadowing, follow-up sessions, refresher trainings, and personalized coaching to reinforce learning and address real-world workflow challenges.
Capacity Building and Documentation:
Assess user competency levels, identify knowledge gaps, and implement targeted strategies to strengthen system adoption. Maintain detailed documentation on training coverage, attendance, and user progress.
Other software implementation and training related tasks assigned by supervisor
MINIMUM REQUIREMENTS
Bachelor’s degree in IT or Health related field.
Minimum 6 months experience in the software support field is required
Experience or Internship in health informatics, software training, client support, or software implementation is preferred.
NGO experience is preferred.
Strong communication and interpersonal skills with a client-oriented mindset.
Advanced technical knowledge of software systems and troubleshooting practices.
High attention to detail, organizational skills, and ability to multitask in fast-paced environments.
Fluent English language.
Additional Information
Travel Required: 10 % of Time
Scope (Financial / Non-Financial):
Key Contacts (Internal and External):
This job description is subject to review to ensure that it reflects the requirements of International Medical Corps.
Code of Conduct
As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to repor
If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.
Safeguarding
It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons.
Equal Opportunities
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.
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