"Job Title: Software Deployment Officer FSR # 745

Location: Amman with 50% chance of traveliing to low-resource settings

Job Summary

The Software Deployment Officer supports the deployment and implementation of software solutions, ensuring smooth transitions and minimal downtime across program sites. This role involves assisting in the preparation, coordination, and execution of software installations, updates, and configurations across diverse technical and field environments.

Working within a cross-functional team, the officer collaborates closely with stakeholders to conduct pre-deployment assessments, configure systems, resolve technical issues, and provide hands-on or remote support throughout rollouts. The role also contributes to deployment documentation, user training, and ongoing support to ensure that systems are effectively adopted and aligned with programmatic needs.

The ideal candidate has a solid understanding of software deployment processes and tools, strong attention to detail, and excellent communication skills. Flexibility, adaptability, and a collaborative mindset are essential for thriving in dynamic and often resource-constrained NGO settings.

Main Task and Responsibilities:

Deployment Planning, Implementation & Support (50%)

Conduct discovery sessions to gather deployment requirements from clients and field teams Perform technical assessments to evaluate pre-deployment readiness across country or field sites Contribute to deployment and training planning in collaboration with the Head of Department (HoD) and IT team Assist in transition planning for software implementations, including testing, installations, and data integrity validation Support global rollout efforts across International Medical Corps’ missions and coordinate with external partners Execute and monitor software deployments, providing real-time technical support during rollouts Deliver in-person or remote training sessions to healthcare staff and end users Provide Tier 1 and Tier 2 support during go-live and post-deployment phases Perform routine system maintenance, including patches, updates, and configuration changes Travel up to 50% to low-resource settings to assist with deployments, training, and support activities

Documentation, Compliance & Continuous Improvement (50%)

Assist in creating and updating user guides, training materials, and technical documentation Track deployment progress and maintain records of implementation activities and lessons learned Responding to system issues, escalate complex problems, and document resolutions for internal use Collaborate with the HoD and medical teams to ensure system compliance with privacy, security, and regulatory standards Participating in collaborative teams focused on improving system functionality and user experience Gather, document, and share user feedback to inform system enhancements Support the implementation of data protection protocols and contribute to internal audits or compliance checks Stay up to date with industry trends and best practices in digital health, deployment strategies, and health information systems

Perform additional duties assigned by supervisors to support departmental and organizational goals

Minimum Requirements:

Bachelor’s degree in pharmacy, Business Information Technology, or any related field.
Minimum of 6 months of hands-on experience in software deployment, implementation or technical support.
Hands-on experience with electronic health systems (EHR, EMR, DHIS2, mHealth, or similar platforms).
Understanding of supply chain workflows is preferred.
Working with a global client base is preferred.
Ability to interpret and follow technical instructions accurately.
Excellent communication and interpersonal skills in multicultural environments.
Willingness to provide on-site or remote support during rollout phases.
Willingness to travel up to 50% to low-resource settings
Proficient in English language is required.

Child Safeguarding:

International Medical Corps is committed to child safeguarding and expects all employees to strictly adhere to the values and principles of the International Medical Corps Child Safeguarding Policy.

Code of Conduct

It is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, Trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any suggested activities then you have an obligation to report.

Compliance & Ethics

Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity. Communicates these values to staff and to partners and requires them to adhere to these values.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

This job description is subject to periodic review and adjustment in order to achieve International Medical Corps goals in Jordan, and any changes to the job description will be discussed and agreed

“I hereby certify that all the information provided through the application and CV are accurate and the supportive documents are available upon request, any false information provided will cause cancelation of the application and applicant will be subject to legal action”.

Our screening process will be on a rolling basis, once a candidate is selected the announcement will be closed.

International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at the website for reporting misconduct: www.InternationalMedicalCorps.ethicspoint.com. Please do not submit your CV or application to this website, it will not be considered for review.

International Medical Corps (IMC), Jordan

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Software Deployment Officer FSR # 745