Main Mission:
Attain maximum value from our customers by fulfilling their needs and requests through orange products & services.
Key Accountabilities:
-Responsible for the current portfolio of customers and work on new acquisitions to increase
revenue; for telco and ICT services.
-Reach customer satisfaction through maintaining professional, long lasting relationship with
customers through answering their calls, professional emails, and visits.
-Handle the accounts from retention, resolving complaints, upsell & cross sell products.
-Ability to propose and negotiate products and service to reach win-win situations.
-Partner with internal parties (Service delivery, Customer Care, Marketing, Technical
teams…etc) to ensure products and services reach the customer in a timely manner.
-Proactive mode in knowing the market and detect any threats or opportunities.
-Provide feedback when necessary about the market to the designated party.
-Manage customer activities on tools (ITSR, ECRM ..etc) on daily basis, for efficiency and
visibility, also to follow up on pending/closed cases.
-Achieve monthly target and adhere to performance policy.
-Support collection team to collect ICT revenue.
-Manage customer activities on tools (ITSR, ECRM ..etc) on daily basis for efficiency and
visibility, also to follow up on pending/closed cases.
-Maintain and achieve all B2B KPIs including portfolio coverage, daily visits and DVOC (dynamic voice of customer).
Education & Experience:
- 5-7 years experience sales/customer service field.
- BSc in Marketing, Business Administration or Languages.
- Experience in Managing Business Accounts.
