About the Company
The collection officer will be responsible for liaising with students from the moment they have signed an agreement with company, tracking and monitoring their contributions in line with their commitment. The successful candidate will be responsible for maintaining accurate and up-to-date records of student contributions—expected vs actual, contacting students individually to improve contribution performance, and providing regular updates to company leadership.
About the Role
The collection officer will be responsible for liaising with students from the moment they have signed an agreement with the company, tracking and monitoring their contributions in line with their commitment.
Responsibilities
- Maintain accurate and up-to-date records of all collection activities and communications.
- Monitor accounts to identify outstanding amounts and proactively communicate with students via phone, email, or SMS to follow up on outstanding payments.
- Identify students “at risk” of default and work with those who fall behind on contributions to negotiate repayment plans that are manageable for the students and beneficial to the company. Obtain company management approval for all such changes.
- Monitor accounts to identify outstanding debts and proactively follow up.
- Resolve students' issues and queries related to payments and billing.
- Collaborate with the finance and career advisers teams to reconcile accounts.
- Prepare and submit monthly reports on collection status, aging of receivables, and recovery progress, and present findings to management.
- Support the selection team to improve in the selection process of students who will be receiving income share agreements.
- Support IT systems improvement and process automation.
Qualifications
- Bachelor’s or diploma degree in business, finance, psychology, communication, or any related field.
- Minimum 2-4 years of relevant expert experience.
Required Skills
- Proven experience as a collections officer or in a similar credit control role.
- Strong negotiation and communication skills.
- Proficient in MS Office (especially Excel).
- High level of accuracy and attention to detail.
- Ability to remain calm and professional in challenging situations.
Preferred Skills
- Experience in a similar role.
