Job Title: Guest Service Agent (FAMALE)
Department: Guest service agent
Location: Opal Hotel, Amman – Queen Alia Airport Road
Job Summary:
The Guest Service Agent is responsible for delivering a warm, professional, and seamless experience to guests throughout their stay, handling inquiries and requests in line with Opal Hotel's five-star service standards.
Key Responsibilities:
- Welcome and assist guests professionally throughout their stay
- Handle guest inquiries, requests, and complaints promptly and effectively
- Coordinate check-in/check-out procedures and ensure accuracy of guest information
- Communicate with other departments to fulfill guest needs
- Maintain up-to-date knowledge of hotel services, facilities, and promotions
- Follow up on guest feedback to ensure satisfaction
- Work according to the assigned shift schedule
Requirements:
- Flexibility to work rotating shifts
- Excellent communication skills
- Fast learner with the ability to adapt quickly
- Minimum 1 year of experience in guest relations
- Fluent in English and Arabic
- Presentable appearance and strong interpersonal skills
