Job Vacancy: Soft Services Assistant
Mena Facilities Management is seeking a Soft Services Assistant to join our team at Queen Alia International Airport, Jordan!
In this role, you will play a key part in overseeing daily operations, ensuring high-quality service delivery, and maintaining safety, cleanliness, and efficiency across all company-managed areas.
As a Soft Services Assistant, you will support the Soft Services Manager in supervising teams, coordinating operations, and upholding strict quality, health, and safety standards.
Key Responsibilities:
· Team Leadership: Oversee and guide soft services staff, including cleaning and waste management teams, ensuring all tasks meet company and client standards.
· Operational Planning: Organize and monitor daily and weekly operational schedules for all assigned areas.
· Resource Management: Monitor inventory levels, equipment maintenance, and ensure the availability of required supplies.
· Service Quality: Implement quality control measures, follow up on client inquiries, and take corrective actions when service standards are not met.
· Training & Development: Support onboarding, training, and skill development programs for the team.
· Compliance Monitoring: Enforce safety, hygiene, and environmental standards, ensuring proper handling and use of cleaning chemicals and equipment.
· Reporting & Administration: Prepare and submit regular reports on operations, staff performance, inventory, and client feedback.
· Client & Team Relations: Maintain professional communication with clients and support positive relations across teams.
Required Qualifications:
· Bachelor’s degree in Hospitality Management, Facilities Management, or a related field.
· 4+ years of practical experience in soft services, housekeeping, or facilities support.
· Proven ability to oversee teams and coordinate operations effectively.
· Strong organizational, problem-solving, and communication skills.
· Fluency in English and Arabic (spoken and written).
If you are looking for an opportunity to join a dynamic and professional work environment, please send your CV to info@mena-fm.com with “Soft Services Assistant” in the subject line.
