Accountabilities & Key Roles:
- Analyzes the projects / requests requirements, conduct gap analysis and prepare the project related documentations (BRDs, user stories, Process Flows, Parameters…etc).
- Coordinate and participate eliciting of requirements and takes responsibility for investigation and implementation of changes to projects/program scope, develops the best approach.
- Acts as a subject matter expert for the products and services under governance, by ensuring full technical understanding of the products including transformation, processes, systems and regulations.
- Engage with cross-functional teams, including IT, business lines, compliance and Risk to gather requirements and feedback for continuous product enhancement.
- Prepare related product documentation, including training materials, and user guides.
- Identify and mitigate risks associated with product development and operations, document it within the risk register and maintain follow up.
- Play the role of facilitating and explaining the business requirements to IT development and architect teams.
- Prepare well documented test cases covering all scenarios (including the negative test cases) and play a main role in planning and execution of UAT (User Acceptance testing) in collaboration with QC and Business teams.
- Track post-implementation performance and facilitate continuous improvement initiatives.
- Deliver training to different parties involved in the newly implemented solutions.
- Contribute to automation and process optimization initiatives across all managed products.
- Conduct frequent review sessions with PLC countries to identify gaps in existing processes and propose enhancements that results in ROIs.
- Prepare policies and procedures for newly implemented products, follow up with policies and procedures team to ensure releasing them on due date.
- Proactively identifies, resolves and escalates risks / issues to the direct Products Operations Lead / Unit Head as and when appropriate.
- Contribute in reviewing and (on-time) closure of frequent audit / control comments on existing processes.
Qualifications
Education:
- Bachelor Degree in Business / Industrial Engineering from a recognized university.
- Certification/training: PMP, Agile, Lean Six Sigma, CBAP certification is a plus.
Experience:
- 3+ years of experience in Banking in a relevant business field in a leading bank. Working experience in large scope projects as well as handling day to day operational requests from the Business.
Competencies:
Agile working / Business Analysis / Requirements definition & Management / Stakeholder relationship Management / Business Modelling / Digital Prospective & innovation / Enterprise & business Architecture / Excellent Business orientation and sound knowledge of banking fundamentals / Excellent understanding of the operations regulations and product requirements / Strong in Data Analysis.
Excellent in English and Arabic, Strong interpersonal, communication, presentation and negotiation skills, Excellent analytical and problem solving, Creative and innovative, Time management, Team management, Leadership skills.
