ABOUT KERTEN HOSPITALITY
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimizing operations and driving profitability for savvy investors with a strong commitment to sustainability.KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region.
ABOUT THE PROPERTY
Cloud 7 Hotel and Residence, Aqaba
Cloud 7 Residence Aqaba is a new gem in the spectacular lifestyle destination Ayla Oasis, that welcomes the next generation of travellers and guests seeking unique experiences right in the heart of Aqaba’s dynamic community. Located in the pristine waterfront resort, nestled in the turquoise man-made lagoon on Jordan’s Red Sea coast, Cloud 7 welcomes visitors in its vibrant, spacious, and inviting setting in the heart of the Marina Village, which offers a range of dining and shopping experiences.
JOB DESCRIPTION
KEY RESPONSIBILITIES:
- Assist in managing all reservations via phone, email, online booking platforms, and third-party agents.
- Ensure all reservations are accurately entered into the system, following company policies and procedures.
- Handle special requests, VIP bookings, and group reservations with attention to detail.
- Work closely with the Front Office and Sales teams to coordinate bookings and guest requirements.
- Address guest inquiries and complaints promptly, ensuring high customer satisfaction.
- Maintain positive relationships with corporate clients, travel agencies, and online travel agents.
- Provide accurate information about hotel services, promotions, and local attractions.
- Ensure all reservations are compliant with hotel policies, including payment and cancellation terms.
CONNECTION
- Foster a collaborative and inclusive workplace culture that values diversity and promotes teamwork.
- Engage with the local community through events and partnerships, promoting the establishment as a valued member.
INNOVATION
- Actively participate in community outreach initiatives and charitable events, contributing to the local area's betterment.
- Stay ahead of reservations best practices and trends, continuously seeking opportunities to innovate and improve reservation processes.
CURATION
- Networking with peers and professionals in the reservation field, participating in community events, associations, and organizations to build connections, share knowledge, and stay updated with industry trends.
- Lead the development and execution of strategic initiatives to attract new guests.
LEADING THE WAY
- Lead by example, demonstrating excellent teamwork skills.
- Promote Kerten Hospitality's values and culture both internally and externally.
EXPERIENCE & SKILLS
- Bachelor Degree of Hospitality, Business Administration or any related field.
- Advanced English, Arabic preferable.
- Minimum experience of one year in the same role & prior experience working with Opera system as a plus.
- Excellent communication skills, both verbal and written, to interact effectively with guests and colleagues.
- Attention to detail to ensure accuracy in managing reservations, entering information, and providing guest services.
- Strong problem-solving skills to address challenges, handle inquiries, and resolve issues effectively and efficiently.
JOINING OUR TEAM MEANS
Competitive Compensation: A rewarding package tailored to your experience.
Career Growth: Opportunities for advancement within our dynamic organization.
Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
