Product AI Engineer, AI Agents (Node.js / TypeScript)
Location: Amman, Jordan (on-site, six days a week)
Industry: Tech Startup (AI)
Engagement Details:
• Engagement: Direct independent contractor
• Work setup: On-site in Amman, six working days per week with one day off. Core hours 11am to 7pm.
• Compensation: JOD 2,000 to 4,000 gross base per month
• Benefits: Highest-tier GIG health insurance after probation, standard paid leave in Jordan
About the Role:
Our client is a YC-backed AI startup building AI agents that resolve customer support tickets for enterprises across Europe, the US and the GCC. The agents plug into a company's helpdesk, answer on chat, email and voice, and take real actions such as refunds, order lookups and account changes through the customer's own APIs.
The team is small by choice. As a Product Engineer you find the problems users have, propose the fix, and ship it yourself across React, Node.js and TypeScript.
What You Will Do:
• Talk directly with users and the Customer Engineering team to find what is broken or missing
• Bring proposals, not just execute tickets
• Build features end to end: discovery, UI, back end, integrations, deployment and follow-up after release
• Own the quality of what you ship: reviews, testing, performance and reliability, and fix your own mistakes first
• Use agentic AI coding tools daily while staying responsible for every line that ships
Requirements:
• 2+ years building and shipping software at a software company
• You have personally built an LLM-based agent that calls tools and takes actions, and deployed it to real users. You can explain what it could do on its own, what broke in production and how you knew it was working.
• Production Node.js and TypeScript back end experience for an employer or paying client, plus React
• Product sense: you spot what users need and know what to cut to ship it
• Excellent written and spoken English. You will explain technical decisions clearly to EU and US customers.
• Able to work on-site in Amman six days a week
This Role Is Not a Fit If:
• Your AI experience is mainly model training, data science or ML research
• Your agent work is tutorials
• Your back end experience is Python only
Interview Process:
Product and system design conversations, no live coding. Then a take-home task and a visit to the office.
