Education and experience:
- Bachelor’s degree in Telecommunications Engineering, Computer Engineering, Computer Science, or a closely related technical field.
- Minimum of 10 years of progressive experience within large-scale telecommunications or IP Service Provider (SP) environments, showing a clear trajectory of increasing operational and leadership responsibility.
- Demonstrated track record of successfully operating mission-critical, high-availability networks under stringent SLAs, strict resilience frameworks, and rigorous security requirements.
- Deep technical mastery of IP Core operations, including BGP/MPLS routing architectures, international transit and peering interconnects, and large-scale service provider network design principles.
- Extensive experience with carrier-grade core platforms, encompassing DNS, RADIUS, DPI, CGNAT, Next-Generation Firewalls (NGFW), IPTV headends, Load Balancers, and Proxies.
- Comprehensive understanding of transport and backbone infrastructure, with the ability to bridge IP operational domains effectively across IP/MPLS, Segment Routing (SR-MPLS/SRv6), and DWDM optical transport.
- Strong command of fixed and mobile access integration, including GPON, FTTx architectures, and mobile RAN fundamentals, and how they interface operationally with the IP Core.
- Substantial experience backing enterprise (B2B) and wholesale customers, managing high-capacity service provisioning, technical assurance, and contractual SLA commitments.
- Proven crisis leadership capability, with the composure and decisiveness to command high-stakes incident management, major fault resolution, and cross-functional teams under executive scrutiny.
- Exceptional people management skills, with a history of building, mentoring, and aligning multi-domain technical teams toward a culture of strong operational discipline and continuous innovation.
Key Accountabilities:
- Drive the end-to-end operational strategy and service assurance for the IP Core and critical systems, ensuring maximum network uptime, security, and alignment with business goals.
- Formulate multi-year technology roadmaps and transformation programs aimed at reducing Total Cost of Ownership (TCO), mitigating risk, and scalling infrastructure.
- Establish and govern operational KPIs and SLAs, holding cross-functional teams accountable to high-performance benchmarks and exceptional customer experience standards.
- Manage and optimize OPEX/CAPEX budgets and resource allocation to balance cost efficiency with bulletproof business continuity.
- Oversee the full lifecycle, maintenance, and health of core network platforms, service infrastructure (RADIUS, DNS, DHCP, DPI, CGNAT), and security perimeters (Firewalls, Load Balancers, Proxies).
- Direct the day-to-day operations of IP/MPLS aggregation, backbone networks, international transit, peering interconnects, and corporate network domains.
- Champion ITIL best practices across all operational disciplines, including incident, problem, and change management, to optimize Mean Time to Repair (MTTR).
- Embed automation and predictive analytics into network monitoring to proactively prevent service disruptions and drive continuous improvement.
- Support enterprise (B2B) and wholesale delivery, ensuring strict adherence to contractual commitments, service availability, and SLA guarantees.
- Enforce rigorous compliance with corporate governance, cybersecurity frameworks, and telecommunications regulatory requirements.
- Orchestrate vendor and partner engagements, effectively managing tier-3 escalations and operational support agreements.
- Lead, mentor, and scale a high-performing operations team, cultivating a culture of technical excellence and building a robust succession pipeline.
