Arkan Tech | Amman, Jordan | Full-time, On-site
Arkan Tech is looking for an experienced E-commerce Manager to lead and grow our e-commerce operations and support the launch of new online stores.
You will own store performance, merchandising, and customer experience, working closely with our marketing, design, development, and operations teams. Previous experience managing e-commerce for fashion brands is required.
Responsibilities
- Manage daily website operations, including product listings, categories, collections, pricing, promotions, and content.
- Develop and execute an e-commerce plan with clear sales and conversion targets.
- Track sales, website traffic, conversion rates, average order value, and customer behavior to identify growth opportunities.
- Manage online merchandising, including product placement, new arrivals, bestsellers, and seasonal collections.
- Improve website navigation, product discovery, product pages, and checkout.
- Plan campaigns, product launches, and promotional calendars with marketing and design.
- Translate business needs into clear website requirements and coordinate implementation with the project manager and developers.
- Coordinate with procurement, warehouse, delivery, and customer support to ensure accurate product availability and a smooth shopping experience.
- Identify website issues, follow up on fixes, and verify improvements.
- Prepare weekly performance reports with clear actions, priorities, and recommendations.
Requirements
- 3+ years of hands-on e-commerce experience, including direct responsibility for store performance.
- Previous experience managing online stores for fashion brands, with demonstrable results.
- Strong understanding of fashion merchandising, seasonal collections, sizing, product variants, and promotions.
- Experience improving conversion rates, average order value, and repeat purchases.
- Experience with e-commerce platforms, Google Analytics 4, and Excel or Google Sheets.
- Ability to analyze data and translate findings into practical actions.
- Strong planning, communication, and coordination skills.
- Good command of Arabic and English.
- Experience in footwear or GCC markets is a plus.
