FAMILY OPERATIONS TEAM LEADER
- Job Title: Family Operations Team Leader (Head of Family Operations)
- Business Unit: BIGO LIVE MENA
- Location: Amman, Jordan
- Department: Family Operations
- Reports To: Regional Business Manager
- Role Scope: Lead the local family operations team with accountability for people management and family business results
Job Purpose
Lead the local Family Operations team and take ownership of team performance, family/agency ecosystem growth, and business results. Combine excellent analytical judgment, business development, family-owner relationship management, and disciplined execution to drive family acquisition, streamer engagement, retention, and revenue growth within the established regional operating framework.
Key Responsibilities
- 1. Team Leadership & Performance Management: Directly manage the local Family Operations team, including target setting, task allocation, performance reviews, execution follow-up, and team coaching. Build clear accountability, productivity, and a strong performance culture.
- 2. Family Business Development & Operational Execution: Develop and execute monthly and quarterly family operations plans. Lead new family/agency acquisition, family-owner relationship development, onboarding, activation, streamer engagement, retention, and revenue growth. Own team execution, progress tracking, and final business results.
- 3. Advanced Business Analysis & Problem Solving: Independently analyze family revenue, streamer performance, engagement, retention, conversion, and team KPIs. Proactively identify anomalies, determine root causes and growth opportunities, turn findings into measurable action plans, and evaluate outcomes.
- 4. Family Ecosystem & Key Partner Management: Build and maintain strong relationships with family/agency owners, key streamers, and business partners. Anticipate family churn and underperformance risks, implement targeted development plans, and improve family ecosystem quality.
- 5. Market Insights & Cross-functional Collaboration: Track Jordanian and MENA market trends and competition, adapt execution to local needs, and work effectively with regional management, headquarters, and cross-functional partners.
Key Performance Indicators (KPIs)
- Family operations team revenue target achievement and growth
- New family/agency recruitment, activation, and high-potential family development
- Family and streamer engagement, retention, and ecosystem quality
- Overall team and individual performance, productivity, and target delivery
- Execution quality of key operational initiatives and measurable problem resolution
Qualifications
- Bachelor’s degree or above; background in business, marketing, or operations is preferred.
- Minimum 5 years of relevant professional experience, including at least 2–3 years of direct people management experience (mandatory). Must have managed direct reports with responsibility for objectives, performance, coaching, and delivery; experience managing teams of 5 or more is preferred.
- Excellent analytical skills and strong business acumen. Able to independently interpret dashboards and complex KPI trends, detect anomalies, perform root-cause analysis, and convert insights into measurable improvement plans.
- Proven strength in business development, negotiation, and strategic relationship management, combined with outstanding execution, process management, and accountability for team KPI delivery.
- Fluent in Arabic and proficient in English.
- Familiarity with the MENA market and livestreaming industry is preferred. Relevant experience in livestreaming or family/agency operations is a strong advantage, particularly when combined with excellent people management skills. Industry experience is not mandatory; outstanding leaders from other sectors with proven execution and learning agility are equally welcome.
