Join Orange Jordan Family , Where Caring, Responsibility & Boldness drive growth, innovation & collaboration!
Be part of a team that's shaping the future.
We are committed to offering the best to our customers, colleagues & stakeholders.
We keep our promises, act responsibly, and speak the truth.
We are ambitious and determined and take the initiative to seize opportunities.
#Lifeatorange #Orangeishere #careersinjordan #nowhiring #jobopening #technology #boostyourcareer
Key Accountabilities :
- Resolve customer inquiries and issues via various channels (phone, email, chat) with accuracy, efficiency, and empathy, ensuring first-contact resolution whenever possible.
- Proactively identify customer needs and offer relevant product and service solutions to enhance their experience and increase customer lifetime value.
- Document all customer interactions and resolutions accurately in the CRM system, maintaining a comprehensive record of customer history and preferences.
- Escalate complex or unresolved issues to the appropriate internal teams, ensuring timely and effective resolution for the customer.
- Contribute to the development and maintenance of customer service knowledge base articles and FAQs, promoting self-service options for customers.
- Monitor customer feedback and identify trends or areas for improvement in products, services, or processes, providing valuable insights to management.
- Participate in team meetings and training sessions to stay up-to-date on product updates, service enhancements, and customer service best practices.
- Meet or exceed key performance indicators (KPIs) related to customer satisfaction, resolution time, and first-call resolution, demonstrating a commitment to excellence.
- Utilize Agile methodologies to adapt to changing customer needs and contribute to continuous improvement initiatives within the customer service department.
- Take ownership of customer issues and follow through to resolution, demonstrating a commitment to customer satisfaction and building trust in the Orange brand.
- Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience.
- Contribute to a positive and supportive team environment, sharing knowledge and best practices with colleagues to enhance team performance.
Education & Experience :
- 0-1 year of experience in customer care, sales and collections.
- Bachelor's degree in computer science, marketing, accounting, Business Administration or a related field.
