Company Background
I&K Abu Shaqra is one of the leading companies in luxury retail and distribution in the region. As part of its expansion, I&K is introducing Kiehl’s, the renowned American skincare brand, to the Jordanian market. Founded in 1851 as an old-world apothecary in New York City, Kiehl’s is recognized globally for its high-quality, naturally inspired skincare products backed by science. The first Kiehl’s boutique in Amman will offer a unique skincare experience, combining expert consultation, product efficacy, and a heritage of personalized service.
KEY RESPONSIBILITIES:
- Provide exceptional customer service and create a welcoming and engaging store environment.
- Actively approach customers, assess their needs, and recommend suitable Kiehl’s products based on consultations and skin analysis.
- Achieve monthly sales targets and KPIs.
- Build long-term relationships with customers through follow-up and loyalty-building initiatives.
- Maintain strong knowledge of Kiehl’s products, ingredients, and benefits.
- Adhere to company grooming standards and maintain a clean, professional appearance.
- Ensure the store is clean, well-stocked, and visually merchandised according to brand guidelines.
- Assist in organizing and executing in-store events, activations, and product launches.
- Handle point-of-sale (POS) transactions accurately and efficiently.
Key Working Relationships
Position Reports to: JuniorBrand Manager
Indirect/Technical Reporting: NA
Position directly Supervises: NA
Key Internal Contacts: NA
Key External Contacts: NA
REQUIREMENTS:
Education
- High school diploma or equivalent; a diploma or degree in a relevant field is a plus.
Experience
- Previous experience in retail sales, preferably in the beauty or skincare industry.
- Passion for skincare and customer experience.
Skills
· Good communication and interpersonal skills.
· Presentable and confident, with a customer-first attitude.
· Ability to work flexible shifts, including weekends and holidays.
· Fluent in English (speaking, reading, and writing).
Working Environment:
The role requires a 9-hours shift each day, including a one-hour lunch break, with one scheduled day off per week.
