Company Description Global City for Translation and Immigration is a prominent immigration and visa processing company based in the Khalda area of Amman, Jordan. The organization specializes in guiding individuals and families through complex immigration procedures and visa applications. It focuses on delivering accurate, timely, and reliable services that support clients in achieving their relocation and travel goals. The company’s work environment values professionalism, attention to detail, and strong client service. Team members collaborate closely to provide clear communication and trustworthy support throughout the immigration process.
Role Description The Client Manager is a full-time, on-site role located in Amman, Jordan. This role is responsible for managing client relationships, serving as the main point of contact for individuals seeking immigration and visa services, and ensuring that each client receives clear guidance throughout their application process. Day-to-day tasks include gathering and verifying client documentation, coordinating with internal teams and external partners, tracking case progress, and providing regular updates to clients. The Client Manager will also handle scheduling appointments, responding to inquiries, addressing concerns, and maintaining accurate records in company systems. This position requires consistent on-site collaboration with colleagues to ensure efficient workflows and high-quality service delivery.
Qualifications
- Strong client service, relationship management, and communication skills, with the ability to explain complex information clearly.
- Organizational and time-management abilities, including experience handling multiple cases, maintaining records, and meeting deadlines.
- Attention to detail and accuracy in reviewing documents, preparing forms, and following immigration and visa procedures.
- Problem-solving and follow-up skills, with the capacity to address client issues, anticipate needs, and coordinate with internal and external stakeholders.
- Proficiency in office software and case-management or CRM tools; comfort working with digital records and documentation.
- Fluency in English and Arabic (spoken and written) preferred; additional languages are an advantage.
- Previous experience in immigration, visa services, legal administration, or client-facing roles is beneficial.
- Relevant academic background in business, law, international relations, or a related field is an asset.
- Ability to work on-site in Amman, collaborate with a diverse team, and maintain professional confidentiality and integrity.
- Bachelor’s degree in Applied English or Business Administration.
Please send your cv to info@globaltransjo.com
