About the Role
We are looking for a highly organized and results-driven Operations Executive to join our growing food delivery platform. The ideal candidate will have previous experience working with a food delivery app, marketplace, restaurant-tech platform, or similar on-demand delivery business.
You will be responsible for supporting day-to-day operations, coordinating with restaurants and delivery partners, monitoring operational performance, resolving issues, and helping ensure a smooth experience for customers, restaurants, and riders.
Key Responsibilities
- Manage and monitor daily food delivery operations to ensure smooth and efficient service.
- Coordinate with restaurants, delivery partners, customer support, and internal teams.
- Monitor orders, delivery performance, cancellations, delays, and operational issues.
- Identify operational problems and take timely action to resolve them.
- Support restaurant onboarding, activation, and ongoing operational requirements.
- Monitor delivery partner availability and operational coverage.
- Track key operational KPIs and prepare regular performance reports.
- Investigate customer, restaurant, and delivery partner complaints and coordinate appropriate resolutions.
- Help improve operational processes, workflows, and service quality.
- Coordinate with technology/product teams to report app-related operational issues and follow up on resolutions.
- Support promotional campaigns and operational launches when required.
- Maintain accurate operational records and communicate important updates to relevant teams.
- Ensure company policies and operational procedures are consistently followed.
Requirements
- Previous experience in food delivery apps or on-demand delivery platforms is strongly preferred.
- 1+ years of experience in operations, preferably within food delivery, e-commerce, logistics, marketplaces, or technology platforms.
- Strong understanding of food delivery operations and the relationship between customers, restaurants, and delivery partners.
- Excellent problem-solving and decision-making skills.
- Strong communication and coordination abilities.
- Ability to work in a fast-paced, technology-driven environment.
- Strong organizational skills and attention to detail.
- Comfortable working with operational dashboards, spreadsheets, and performance reports.
- Ability to manage multiple priorities and respond quickly to operational issues.
- Fluency in [Arabic/English] is preferred.
