Business Development
- Support onboarding activities for new partners including documentation, due diligence coordination and go-live support
- Conduct regular partner visits to strengthen relationships and increase transaction volumes
- Identify new business opportunities, remittance corridors and potential strategic partnerships
- Identify and onboard new Exchange Houses, Banks and Financial Institution partners in Jordan
- Conduct commercial negotiations and support agreement execution with prospective partners
- Support regulatory documentation and onboarding requirements in coordination with Compliance
- Assist in executing pricing, promotional campaigns and market activation initiatives
- Support DPB, DTB & CB referral programs initiatives within the assigned market
Partner Management
- Monitor partner transaction trends and report business opportunities to the Head of Originating Markets
- Assist partners in resolving operational issues by coordinating with Client Services, Operations and Compliance
- Ensure partner branding, marketing materials and promotional activities are maintained across branches
- Support periodic Business Reviews (QBRs) with partner management
Commercial & Market Intelligence
- Collect competitor pricing, commission structures and market intelligence
- Monitor customer behavior, corridor trends and migration opportunities
- Assist in implementation of corridor-specific promotional campaigns
- Monitor Jordan remittance market developments, competitor activities and regulatory changes
- Identify opportunities for corridor expansion, correspondent banking and digital payment solutions
Operations & Governance
- Coordinate with Finance and Treasury regarding funding requirements and settlement follow-up
- Escalate partner operational issues, system disruptions and customer complaints promptly
- Support business continuity activities during service disruptions
- Coordinate implementation of new API integrations and operational enhancements with Product, Technology and Operations teams
- Support business continuity planning and service recovery activities across Jordan partners
- Ensure all customer and partner interactions comply with AML/CFT and regulatory requirements
- Maintain accurate CRM records, visit reports and business activity trackers
- Prepare weekly and monthly activity reports for the Head of Originating Markets
Requirements
Graduate from University, preferably in Business Administration, Banking, Finance, Marketing or a related discipline.
Candidate must be based in Jordan and must have a minimum of 6 years of Banking, Exchange House or FinTech experience with at least 4 years in Business Development or Relationship Management along with following requirements
- Working knowledge of Cross Border Payment industry
- Knowledge of Exchange House business operations
- Basic understanding of correspondent banking and international payment processes
- Knowledge of AML/CFT and sanctions requirements
- Experience in partner relationship management
- Strong negotiation and presentation skills
- Proficiency in Excel and PowerPoint
- Arabic and fluency in English is required; preference may be given to a Jordanian national with strong local market knowledge
