About the Role:
We're hiring a Network Engineer Tier 2 to handle complex troubleshooting, lead medium-scale network projects, and serve as the primary escalation point for our NOC and Tier 1 teams. You'll independently resolve chronic performance issues across global LAN, WAN, and security infrastructure, and work alongside Tier 3 engineers to validate design work.
What You'll Do:
- Troubleshoot at depth. Diagnose and resolve critical and chronic network issues using packet capture, flow analysis, and protocol-level inspection. Drive Problem Management investigations to permanent fixes.
- Lead projects. Own site turn-ups, technology migrations, and major firmware upgrades end to end, including implementation, test, and rollback planning.
- Support the team. Act as technical escalation for Tier 1 and NOC analysts, mentor junior engineers, and maintain runbooks and documentation.
- Validate designs. Review low-level design specs with Tier 3 engineers for feasibility and operational supportability.
- Implement security. Manage firewall policy, site-to-site and remote-access VPNs, and IPS tuning.
- Execute changes safely. Author and run changes under ITIL v4 Change Management with proper impact assessment.
What You'll Need:
- 3–5 years of progressive experience as a Network Engineer or senior technical specialist
- Bachelor's degree in Computer Science, IT, Network Engineering, or a related field — or equivalent experience
- One current industry certification: CCNA, Fortinet Certified Professional (FCP), or JNCIA-Junos
- Expert-level knowledge of BGP and EIGRP
- Advanced switching: HSRP/VRRP, spanning tree, complex QoS
- Firewall configuration and policy management
- Deep proficiency with Wireshark and network performance monitoring (NPM) platforms
- Working Python or Bash scripting for network automation
- Solid grasp of ITIL v4 Change, Incident, and Problem Management
Nice to Have:
CCNP (Enterprise or Security) · ITIL v4 Foundation · Ansible, Netmiko, or NAPALM · SD-WAN or cloud networking (AWS/Azure) · global multi-site experience
