Job Location: Jordan
Job Summar
yWe are looking for an IT Support Officer to provide technical support to end-users, ensuring the smooth operation of IT systems, hardware, software, and network services. The role involves troubleshooting issues, maintaining IT infrastructure, and delivering timely user support in line with service standards
.
Key Responsibiliti
- esProvide first and second-level technical support for hardware, software, and network issue
- s.Install, configure, and maintain desktops, laptops, printers, and softwar
- e.Troubleshoot and resolve user incidents within agreed SLA
- s.Support server administration, backups, and system recover
- y.Assist with network connectivity, firewall, and endpoint securit
- y.Manage service desk tickets and maintain accurate support documentatio
- n.Perform system upgrades, software installations, and asset managemen
t.
Requireme
- ntsBachelor's degree in Computer Science, Information Technology, or a related fie
- ld.3–5 years of IT support experien
- ce.Strong knowledge of Windows OS, hardware, software, networking, and troubleshooti
- ng.Experience with IT service desk tools and ticket manageme
- nt.SAP ERP knowledge is an advanta
- ge.Strong communication, problem-solving, and customer service skil
ls.
