Job Purpose
Support the execution of the Bank's innovation strategy by leading the development, implementation, and delivery of innovation initiatives that enhance digital banking services, improve customer experience, and drive operational efficiency. The role is responsible for managing the innovation pipeline, coordinating cross-functional initiatives, conducting market and customer research, and fostering a culture of innovation across the Bank.
Key Responsibilities
Leadership & People Management
- Define the Unit's objectives and KPIs in alignment with the Department's strategy
- Lead, coach, develop, and evaluate Innovation Unit employees to ensure high performance and continuous professional development
- Monitor attendance, approve leave, allocate resources, and ensure the effective delivery of the Unit's responsibilities
- Promote collaboration, creativity, accountability, and continuous improvement within the team
Innovation Delivery
- Manage the end-to-end execution of innovation initiatives from ideation through implementation and post-launch evaluation
- Coordinate the development of innovative digital products, services, and customer journeys across the Bank's electronic channels
- Support the implementation of digital transformation initiatives by identifying opportunities to simplify banking processes and improve customer experience
- Monitor innovation initiatives to ensure delivery within agreed scope, timelines, quality standards, and budget
Market Research & Innovation Development
- Conduct market research, competitor benchmarking, customer analysis, and technology assessments to identify innovation opportunities
- Monitor global trends in digital banking, fintech, artificial intelligence, open banking, automation, and emerging technologies
- Prepare business cases, feasibility studies, and recommendations for new innovation initiatives
- Evaluate customer feedback and business requirements to recommend enhancements to digital products and services
Cross-Functional Collaboration
- Coordinate with Retail Banking, Digital Banking, IT, Operations, Risk, Compliance, Marketing, and other business units to successfully deliver innovation initiatives
- Facilitate workshops and working sessions to identify, evaluate, and prioritize innovation opportunities
- Support the implementation of customer-centric solutions that improve service quality and operational efficiency
Partnership Management
- Coordinate with fintech companies, technology providers, and external partners during the implementation of innovation initiatives
- Support the evaluation of new technologies and partnership opportunities to enhance the Bank's innovation capabilities
- Monitor vendor performance and ensure successful delivery of agreed innovation outcomes
Innovation Governance & Reporting
- Maintain the innovation pipeline and monitor the progress of innovation initiatives
- Prepare periodic management reports, dashboards, and presentations highlighting project status, KPIs, risks, achievements, and business impact
- Ensure innovation initiatives comply with internal policies, regulatory requirements, information security standards, and governance frameworks
- Identify project risks and recommend mitigation plans
Innovation Culture
- Support employee innovation programs, ideation campaigns, and innovation awareness initiatives across the Bank
- Promote knowledge sharing and innovation best practices across business units
- Encourage continuous learning and adoption of emerging technologies
Business Continuity
- Serve as a Primary or Alternate member of the Bank's Business Continuity Plan (BCP) and officially established emergency response teams, carrying out assigned responsibilities to minimize business disruption during crises
Requirements
Qualifications
- Bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, or a related field
- Professional certifications in Innovation Management, Digital Transformation, Agile, Product Management, Design Thinking, or Project Management are considered an advantage
Experience
- Minimum of 8 years of relevant experience in Digital Banking, Innovation, Electronic Banking, Product Management, Digital Transformation, or related fields
- Experience managing cross-functional projects and delivering digital initiatives within the banking sector
Skills & Competencies
- Innovation and Design Thinking
- Digital Banking Knowledge
- Product and Service Development
- Project and Portfolio Coordination
- Business Analysis and Problem Solving
- Market Research and Competitive Analysis
- Customer Experience (CX) Awareness
- Stakeholder Management
- Vendor and Partnership Coordination
- Strong Communication and Presentation Skills
- Planning and Organizational Skills
- Analytical and Decision-Making Skills
- Knowledge of Banking Products, Services, and Regulatory Requirements
- Proficiency in Microsoft Office and the Bank's operating systems
- Ability to work effectively under pressure and manage multiple priorities
