About The Role
The Account Manager is responsible for fostering and retaining business relationships while driving client growth within the region leveraging professional networks, demonstrates executive presence, and effectively communicates the value of CleverTap's products. This role calls for a strong farming/account management mindset in the SaaS sales environment with a track record of cross sell and upsell.
What Will You Do
- Own the business targets for the respective account patch and grow business from the designated patch
- Establish and build relationships with key customers so as to understand the customer needs and create a compelling value proposition.
- Interact with customers, conduct presentations, QBRs, and work through the sales cycle to achieve Q-o-Q sales quota
- Build key account management plans and map decision makers, influencers, users within the account.
- Have a good understanding of competitive channels that the client is using and incorporate those inputs in the key account plan.
- You will also be responsible for retaining the assigned book of business.
- Build a pipeline for current quarter + next quarter
- Negotiate agreements with the customers to close the deals. Manage the Salesforce data on a daily basis with meeting notes, sales funnel updation, etc
- Maintain post sales interface with the customers to build long term relationship and enhance the customer satisfaction
What are we looking for?
Must Have
- 3-7 years of experience in SaaS selling
- Stronger fit exists for those having experience in working in Startup with a go-getting, hands-on approach, plugged into a hyper-growing sales organisation
- Ability to present and articulate key value propositions to CXO’s, decision makers and influencers in the assigned account with excellent communication skills in a B2B setup.
- Conceptual understanding of APIs, Webhooks, SDKs, Cloud, and SaaS technologies required
- Proven experience in account management and growing the business in the existing accounts in India region
- Knowledge of market research, sales, and negotiating principles
- Organizational and time-management skills
Good To Have
- Good understanding of the MarTech domain is preferred
- Number driven approach towards accounts, targets, regional planning and retention rates is helpful
- Knowledge of CRM software (eg. Salesforce) is a plus
Measures Of Success
- Revenue Achievement (Booking, ARR)
- Revenue retention (NRR)
- Sustainable revenue growth (LTV)
Key Competencies
- Functional: Mobile marketing expertise, MarTech understanding, Result oriented
- Behavioural: Problem Solving, Consultative selling, Communication and presentation skills, Negotiation Skills
Who will you report to: Regional Sales Director
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities
Learn More
Get to know us better before you apply!
Check out our product documentation, engineering blog, and customer stories to see how we work and what we value.
Clever.AI
CleverTap Developer Documentation
Blogs
TesseractDB™
CleverTap Product Demo
Values
About CleverTap
CleverTap is the world’s leading AI-first, all-in-one customer engagement and retention platform, redefining how brands build lasting customer relationships in the Agentic era. Powered by its proprietary CleverAI™ Decisioning Engine and the Agentic Universe, CleverTap enables autonomous, real-time decision-making that helps organizations deliver 1:1 individualized experiences at scale while maximizing ROI.
Its unified platform brings together an AI-native Personalization Engine, automated Journey Orchestration, its proprietary Customer Data Platform – TesseractDB™, and deep customer and product analytics to power truly intelligent, self-optimizing engagement across channels including mobile, web, email, SMS, WhatsApp, and more. By seamlessly connecting data, insights, and activation, CleverTap ensures every interaction is contextual, coordinated, and conversion-driven.
Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Personalization Engines and a Strong Performer in The Forrester Wave™, CleverTap is at the forefront of the shift from campaign-led marketing to agent-led growth. Trusted by more than 2,000 global brands including IKEA, Tesco, Burger King, Levi’s, Decathlon, Domino’s, 7-Eleven, Jio, and Grab, Carousell, CleverTap helps businesses drive measurable growth through meaningful, autonomous customer engagement.
Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap has 600+ employees across offices in the US, Europe, the Middle East, Asia, and LATAM.
For more information, visit https://clevertap.com/ or follow us on Linkedin and X. Join us in shaping the future of engagement.
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.
