ABOUT KERTEN HOSPITALITY
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimizing operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travelers. The Group’s current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region.
ABOUT THE PROPERTY
Cloud 7 Hotel and Residence, Aqaba
Cloud 7 Residence Aqaba is a new gem in the spectacular lifestyle destination Ayla Oasis, that welcomes the next generation of travelers and guests seeking unique experiences right in the heart of Aqaba’s dynamic community. Located in the pristine waterfront resort, nestled in the turquoise man-made lagoon on Jordan’s Red Sea coast, Cloud 7 welcomes visitors in its vibrant, spacious, and inviting setting in the heart of the Marina Village, which offers a range of dining and shopping experiences.
ABOUT THE ROLE
HR Admin Specialist — Cloud 7 Hotel and Residence Aqaba | Kerten Hospitality
Reporting to: Assistant Human Resources Manager
Dotted Line Manager: General Manager
Location: Aqaba, Jordan
At Kerten Hospitality, we don’t just manage hotels, we curate stories rooted in people, place, and purpose. This role ensures that every part of the experience reflects our core values of Connection, Innovation, Curation, and Leading the Way. It goes far beyond operating a property; it is about shaping experiences that feel personal and local, where every detail carries the destination’s voice, every interaction builds connection, and every guest leaves feeling part of something meaningful.
The HR Admin Specialist is responsible for providing organized and confidential executive support to the General Manager while ensuring the smooth and efficient administration of Human Resources and general office processes across the property. This role is structured with an approximate split of 40% executive support to the General Manager and 60% HR and administrative responsibilities. The position plays a key role in supporting operational effectiveness, communication flow, employee administration, and executive coordination.
JOB DESCRIPTION
KEY RESPONSIBILITIES
Executive Support to the General Manager (Approx. 40% of role)
- Manage the General Manager’s calendar, appointments, meetings, and daily schedule.
- Coordinate travel arrangements, accommodation, transportation, and related logistics for business trips, conferences, and external meetings.
- Act as a liaison between the General Manager and Heads of Departments, ensuring timely follow-up on action items, deadlines, and operational priorities.
- Prepare, organize, and maintain executive correspondence, presentations, reports, meeting files, and other business documents.
- Maintain confidential records, files, and sensitive information with a high level of professionalism and discretion.
- Keep the General Manager informed of urgent matters, pending approvals, and items requiring follow-up.
- Support meeting preparation, including agenda coordination, minute taking, and follow-up of action points.
- Coordinate special arrangements for VIP arrival including communication and related arrangements with Front Office, Housekeeping, and relevant departments.
- Serve as the point of contact for special events where attendance tracking is required, ensuring invitations, confirmations, records, and follow-up are properly managed.
- Represent the General Manager when required on specific occasions, such as greeting VIPs, attending selected events, or coordinating special off-site arrangements on behalf of the GM.
- Provide seasonal support by sourcing, coordinating, and preparing anniversary and end-of-year hampers for Ayla management gifts and long-staying guests, ensuring presentation, timing, and delivery reflect company standards.
- Prepare and maintain trackers, briefing documents, SOPs, and other tools that support executive efficiency and operational clarity.
- Support effective communication and coordination between the General Manager’s office and all departments.
HR Operations & Administration (Approx. 60% of role)
- Maintain and update employee records and HR documentation within the HR system.
- Coordinate employee attendance, leave records, and other HR administrative processes.
- Prepare monthly vacation balance reports and circulate them to relevant departments.
- Prepare documentation required for security clearance and related approvals.
- Follow up on the renewal and processing of official employee documents when required.
- Prepare and update employee ID cards, name tags, and punch control records.
- Ensure sufficient HR forms, documentation, and office supplies are maintained within the HR office.
- Supervise daily administrative activities within the Human Resources office.
- Support recruitment activities, including interview coordination and candidate communication.
- Assist in preparing onboarding documentation and coordinating orientation for new employees.
- Assist in preparing HR reports, employee data analysis, and documentation required by management.
Employee Services & Engagement
- Support HR initiatives, including employee engagement activities, training coordination, internal communications, and UBBU initiatives.
- Manage and monitor the staff noticeboard and other employee communication channels.
- Control locker assignments by maintaining records of locker numbers and combinations and coordinate repairs or key duplication when necessary.
- Assist in supervising and following up on staff housing arrangements when applicable.
- Assist in supervising staff canteen operations and staff menu coordination.
General Responsibilities
- Attend training courses or development programs as required by management.
- Carry out additional duties within the scope of the role as requested by management or the direct manager.
Working Relationships
- Internal: General Manager, HR Team, Heads of Departments, all hotel employees
- External: Candidates, suppliers, government-related contacts, and external partners as required
Time Allocation
This role is structured with an approximate split of 40% Executive Support to the General Manager and 60% HR and Administrative Responsibilities. This allocation may vary depending on business demands, recruitment activity, events, and operational priorities.
EXPERIENCE & SKILLS
- Bachelor’s degree in business administration, Human Resources, or a related field.
- 2–4 years of experience in hospitality HR administration, or a similar role preferably within hospitality. .
- Strong organizational and multitasking skills.
- High level of confidentiality, discretion, and professionalism.
- Proficiency in MS Office and HR systems.
- Strong command of English (written and spoken).
- Communication and interpersonal skills
- Time management and prioritization
- Attention to detail
- Problem-solving and coordination
- Strong written communication skills for reports, correspondence, and presentations.
- Good interpersonal and coordination skills with the ability to work across departments.
- Strong attention to detail and ability to meet deadlines.
JOINING OUR TEAM MEANS
- Competitive Compensation: A rewarding package tailored to your experience.
- Career Growth: Opportunities for advancement within our dynamic organisation.
- Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
- Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.
