Join a Growing US-Based Company as Our Next Lock Desk Specialist!
We’re looking for a motivated, creative, and results-driven Lock Desk Specialist (U.S. Mortgage Specialist) to join our expanding international team.
- Location: Amman, Jordan
- Shift: U.S. Business Hours (3:30 PM – 12:30 AM Amman Time) – Adjusted in winter for daylight saving time
- Company: Premier Business Solutions (PBS) — in partnership with Premier Lending, USA
Why Join Us?
- Competitive salary
- Clear opportunities for career growth and advancement
- A dynamic environment where you can innovate, explore new ideas, and make real impact
- Work closely with a U.S.-based company and gain valuable international experience
- Be part of a supportive and forward-thinking team
Company Description
Premier Business Solutions (PBS) is a leading outsourcing and consulting firm specializing in operational support for U.S.-based mortgage, financial, and real estate companies. Established in 2015 in collaboration with Premier Lending, PBS was founded to provide cost-effective, high-quality talent to help businesses scale efficiently while maintaining operational excellence. We offer expertise in mortgage processing, accounting, HR, compliance, IT support, and other back-office functions, enabling our clients to optimize their workflow and reduce costs.
Our team consists of highly skilled professionals based in Jordan, trained to meet U.S. industry standards and deliver exceptional service. As we expand our client base, we are seeking top-tier talent to join our growing team and support our mission of bridging global expertise with U.S. business needs.
About Premier Lending
At Premier Lending, Inc., we believe that great companies are built by great people. As a mission-driven mortgage lender, we are committed to making a difference in the lives of our clients and the communities we serve. Our operations teams — from accounting and processing to closing and compliance — are essential to delivering on this promise. We foster a collaborative culture where every voice matters and teamwork drive success. At Premier Lending, you'll find a supportive environment focused on professional growth, continuous learning, and the tools you need to thrive. Join us and become part of a purpose-driven organization where your contributions help turn homeownership dreams into reality.
Job Summary
The Lock Desk and Secondary Analyst is responsible for all lock desk and secondary activities from time of lock to purchase. Manage and maintain the Premier Lending lock desk inbox. Maintain Optimal Blue pricing and product configuration. Provide secondary support for all sales and commitment activity. This entry-level role is ideal for someone eager to grow in the mortgage industry, focusing on pricing, lock management, and secondary market functions
Key Responsibilities
- Lock Desk Support
- Assist with accepting and processing lock requests (mandatory/best efforts).
- Process lock change requests, including profile changes and extensions, under guidance.
- Monitor and report day-over-day pricing changes to the team.
- Pricing and Reporting
- Update daily pricing using Optimal Blue and other pricing engines.
- Import daily pricing for Premier Products
- Help maintain concession reporting and ensure accuracy in updates.
- Generate weekly, monthly servicing and lock activity reports for management.
- Pull loan level reporting from FNMA and FHLMC portals.
- System Maintenance
- Support the configuration of programs and pricing updates in Encompass and Optimal Blue.
- Ensure data accuracy between systems, including GSE and investor portals.
- Validate loan populations between encompass and MCT.
- Update Best Efforts (BE) comparisons within encompass
- Secondary Marketing Support
- Assist in tracking Agency and BULK commitments until purchase.
- Provide basic support for loan sales, TBA confirmations, and pair offs.
- Validate loan-level populations under the supervision of the Senior Analyst.
- General Responsibilities
- Maintain organized documentation of lock desk activities.
- Participate in training to develop a deeper understanding of lock desk and secondary marketing functions.
- Perform other administrative tasks and projects as assigned.
Qualifications Requirements
- MUST be fluent in reading and writing English
- Must be able to work hours late hours from 3:30 PM to 12:00 AM
- College degree in Finance, Accounting, or a related field (or equivalent work experience).
- Preferred 2+ years of working experience.
- Detail oriented and organized with the ability to prioritize and multi-task
- Proficient in Microsoft Office – Outlook, Word, Excel.
- Strong organizational and analytical abilities.
- Professional verbal and written communication skills.
- Ability to work well within a team environment and take constructive criticism, coaching and feedback for improvement.
- Ability to work through and solve problems.
- Ability to take ownership of assigned duties, meeting deadlines.
