Key Responsibilities
- Greet guests warmly upon arrival and departure in line with hotel service standards.
- Assist guests with luggage handling, storage, and delivery to and from guest rooms.
- Escort guests to their rooms and provide information about hotel facilities, services, and in-room features.
- Support the Front Office team during peak check-in and check-out periods to ensure smooth operations.
- Respond promptly and courteously to guest requests and inquiries.
- Coordinate transportation arrangements such as taxis when required.
- Maintain cleanliness and organization of the lobby, entrance, and luggage storage areas.
- Follow proper luggage tagging and handling procedures to ensure accuracy and security.
- Deliver guest messages, parcels, and amenities efficiently.
- Assist with group arrivals and departures to ensure a smooth guest experience.
Self-Management
- Comply with Hotel and Company Rules and Regulations as outlined in the Employment Handbook.
- Adhere to Company grooming and professional appearance standards at all times.
- Follow Time and Attendance policies.
- Participate in training and development programs to enhance service skills and product knowledge.
- Maintain professionalism, reliability, and a positive attitude.
Customer Service (Internal & External)
- Demonstrate a friendly, respectful, and service-driven attitude in all interactions.
- Anticipate guest needs and proactively offer assistance.
- Maintain strong knowledge of hotel facilities, services, and local attractions in Amman to support guests effectively.
- Work closely with Front Office, Housekeeping, Security, and other departments to ensure seamless service delivery.
- Handle guest concerns professionally and escalate to supervisors when necessary.
Health, Safety, and Security
- Comply with all Company policies related to Health, Hygiene, and Fire Life Safety.
- Be familiar with emergency and evacuation procedures.
- Apply safe lifting techniques when handling luggage.
- Report any safety hazards or incidents immediately.
General
- Comply with the Company’s Corporate Code of Conduct.
- Understand and demonstrate IHG’s values and desired behaviors.
- Perform additional duties as assigned by Management in support of operational needs.
- Hold a valid driving license (preferred/required as per operational needs).
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
