Maintenance Senior Supervisor
ABOUT KERTEN HOSPITALITY
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability.KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region.
ABOUT THE PROPERTY
Cloud 7 Hotel and Residence, Aqaba
Cloud 7 Residence Aqaba is a new gem in the spectacular lifestyle destination Ayla Oasis, that welcomes the next generation of travellers and guests seeking unique experiences right in the heart of Aqaba’s dynamic community. Located in the pristine waterfront resort, nestled in the turquoise man-made lagoon on Jordan’s Red Sea coast, Cloud 7 welcomes visitors in its vibrant, spacious, and inviting setting in the heart of the Marina Village, which offers a range of dining and shopping experiences.
ABOUT AQABA
Where Ancient Charm Meets Modern Luxury
Step into a world of enchantment at Ayla Aqaba, where ancient allure intertwines with contemporary luxury against the stunning Red Sea backdrop. Ayla isn't just a destination; it's a visionary sanctuary blending history, culture, and unique experiences. Positioned as a cornerstone of Jordan's tourism, Ayla stands for sustainable growth and environmental harmony.Nestled along 17 kilometers of waterfront, Ayla seamlessly integrates with nature, offering a haven for those seeking sun-kissed shores, artistic inspiration, and thrilling adventures. Explore Petra's treasures or marvel at Wadi Rum's beauty while immersing in Aqaba's rich heritage along its 27-kilometre shoreline. Surrender to Ayla's captivating allure and embark on a transformative journey where history, culture, and natural beauty converge.
ABOUT THE ROLE
The Maintenance Senior Supervisor is a champion and a key contributor to the company’s vision: to be the leading mixed-use sustainable and community-centric lifestyle operator that manages and operates a diverse range of asset. At Kerten Hospitality, our strategy is built around the principal that “a higher level of value can be created collectively, with all stakeholders, than if created individually.”
Reporting to: General Manager
Dotted line to: Operations Manager & Director of Technical Services & Projects
Collaborating with: All Departments
Location: Aqaba
ROLE IMPACT
The Maintenance Senior Supervisor is responsible for supervising daily maintenance operations, ensuring the reliability, safety, and efficiency of all building systems and equipment. This role bridges strategic engineering leadership and hands-on execution, ensuring preventive maintenance programs, compliance, and service excellence are consistently delivered in line with brand standards and sustainability objectives.
JOB DESCRIPTION
KEY RESPONSIBILITIES:
- Supervise the operation, maintenance, and repair of all MEP systems, including HVAC, electrical, plumbing, water treatment, pools, generators, LPG systems, kitchen and laundry equipment, boilers, pumps, and FA/FF systems.
- Execute and monitor preventive maintenance programs to maximize asset life cycle and minimize downtime.
- Conduct routine inspections, diagnose technical issues, perform root cause analysis, and ensure timely corrective actions.
- Ensure full compliance with local regulations, safety standards, and statutory requirements; maintain accurate logs, certifications, and records.
- Support energy efficiency and sustainability initiatives, contributing to cost control and ESG objectives.
- Coordinate with external contractors and vendors to ensure quality workmanship and adherence to service-level agreements.
CONNECTION
- Supervise, guide, and mentor maintenance technicians and engineers, fostering collaboration, accountability, and knowledge sharing.
- Allocate daily tasks and coordinate shifts to ensure effective coverage and seamless communication across departments.
- Build strong working relationships with Housekeeping, Front Office, Finance, HSE, and external contractors to support operational continuity.
- Lead by example, promoting professionalism, teamwork, and a service-oriented culture.
- Address team-related or operational issues promptly, encouraging constructive dialogue and resolution.
INNOVATION
- Implement proactive safety and risk-prevention measures across all engineering and maintenance activities.
- Support and execute emergency preparedness plans, including fire life safety, power outages, water interruptions, and critical system failures.
- Identify and introduce improved maintenance methods, tools, and technologies to enhance system reliability and response times.
- Participate in sustainability and energy-efficiency initiatives that reduce environmental impact and operating costs.
- Collaborate with management and vendors to adopt innovative solutions aligned with brand and regulatory standards.
CURATION
- Continuously refine preventive maintenance programs to ensure asset longevity, reliability, and optimal performance.
- Review maintenance workflows, schedules, and reporting to enhance efficiency and consistency.
- Support budgeting and forecasting by accurately identifying maintenance priorities and lifecycle needs.
- Contribute to asset enhancement projects, refurbishments, and operational readiness initiatives.
- Ensure maintenance standards are curated to reflect brand expectations, guest experience, and long-term asset value.
LEADING THE WAY
- Lead by example, demonstrating excellent teamwork skills.
- Promote Kerten Hospitality's values and culture both internally and externally.
EXPERIENCE & SKILLS
- Diploma or bachelor’s degree in mechanical, Electrical, or Building Services Engineering, or equivalent technical qualification.
- 8–10 years of progressive experience in hotel or commercial facilities maintenance, with at least 3-5 years in a supervisory role.
- Strong hands-on knowledge of MEP systems and hospitality operational requirements.
- Proven experience in preventive maintenance planning, troubleshooting, and contractor supervision.
- Solid understanding of safety standards, fire life safety systems, and local compliance requirements.
- Good command of English & Computer skills.
JOINING OUR TEAM MEANS
Competitive Compensation: A rewarding package tailored to your experience.
Career Growth: Opportunities for advancement within our dynamic organization.
Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
