"About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
The Program / Department / Team
Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government, is a program that started in May 2022 and aims to support Jordan's HBBs and MSEs to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments.
Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and market constraints that facilitate or restrict formalization and growth. Based on the findings, Iqlaa implements best practices in enterprise strengthening and MSE-focused financial sector development within a market systems development (MSD) framework. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.
Implementing Organizations: Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Dalberg Design, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham).
The Position
The Monitoring, Evaluation, and Learning (MEL) and Information Management (IM) Officer is a key position under Iqlaa’s Program Quality and Learning (PQL) Department. S/He will support the implementation of MEL and IM operations and activities under the Iqlaa’s portfolio of interventions, focusing on managing multiple interventions, coordinating with consortium partners, conducting field visits, and timely and quality reporting. S/He will lead routine data collection and facilitate periodic review meetings to ensure alignment with program objectives. S/He will lead the operationalization and revision of the interventions MEL Plans in compliance with donor requirements. Collaborating with relevant technical teams, other PQL team, and the sub-grantees, the MEL and IM Officers will develop and amend the result chains, indicators, and MEL plans to track and report on activity and indicators of interventions.
The MEL and IM Officer will ensure timely and quality maintenance and implementation of MEL plans and data collection tools, to ensure high-quality reporting to the donor and Mercy Corps. S/He will develop data collection tools for the Iqlaa team, partners, and subgrantees as assigned, with the goal of collecting high- quality data for reporting, adaptive management, and program decision-making processes. S/He will work closely with partners and subgrantees to develop and undertake their M&E activities.
The MEL and IM Officer will be responsible for drafting data collection tools and instruments, ensuring that Iqlaa MEL activities meet all applicable policies or guidance notes. The MEL and IM Officer will ensure that
all data collection tools are well-designed and that program teams, including partners, have the capacity to collect accurate data in line with Iqlaa’s MEL frameworks, systems, and automated tools.
The MEL and IM Officer will be support the MEL and IM Manager in drafting, revising, and operationalizing MEL plans and tools for Iqlaa’s partners and sub-grantees. Therefore, to analyze and report quantitative and qualitative data to track progress, and demonstrate the impact of Iqlaa interventions.
Essential Responsibilities
Monitoring, Evaluation, and Learning
• Contribute to maintaining and implementing the Activity Monitoring, Evaluation, and Learning Plan (AMELP) in alignment with donor requirements.
• Develop and implement comprehensive intervention MEL plans for assigned interventions, ensuring alignment with donor, Mercy Corps Jordan, and global MEL standards.
• Ensure timely and high-quality implementation of MEL activities, including qualitative and quantitative data collection, based on Iqlaa’s MEL System and using Iqlaa’s automated systems.
• Ensure proper MEL documentation, including maintaining MEL folders, raw and analytic datasets, evidence, tools, analysis workbooks, and all related documentation.
• Conduct field-visits, field and desk-based activity-spot checking, remote quantitative, and qualitative data collection across all interventions.
• Develop intervention-level quality reports and contribute to donor and internal reporting processes as assigned by the supervisor.
• Ensure that MEL requirements are fully integrated into Iqlaa RFAs and RFPs, including those for partners and subgrantees.
• Development of evaluation questions, methodologies, and data collection tools for measuring the impact of assigned interventions.
• Coordinate the implementation of surveys, focus group discussions, interviews, and follow-up on evaluation exercises for the assigned interventions.
• Supports the MEL and IM Manager and the PQL Director in the annual surveys. Mid-line evaluation, and final internal performance review and evaluation.
• Support consortium partners in their MEL plans, reporting processes, and close-out requirements.
• Collaborate closely with the PQL team, technical leads, and partners on MEL-related tasks as assigned.
• Ensure data protection in accordance with Responsible Data Policy and evaluation requirements.
• Ensure monitoring and evaluation plans and tools, data collection, entry, cleaning, and storage are appropriately implemented by the subordinates.
• Analyze monitoring and evaluation qualitative data to an appropriate standard and use analysis results to inform project decision-making.
• Coordinate the implementation of surveys, focus group discussions, interviews, and follow-up on monitoring and evaluation exercises for various initiatives in targeted communities.
• Ensure compliance with relevant Mercy Corps MEL policy and donor MEL policies and regulations.
• Complete any other duties assigned.
Information Management
• Maintain and operationalize Iqlaa’s Data Management Protocol and ensure data accountability, quality, and verification across all interventions.
• Lead the development, testing, and management of data collection tools and instruments in coordination with the PQL team, technical teams, partners, and implementing partners.
• Support the preparation of regular reporting for USG platforms (e.g., DevResults, GIS), Mercy Corps global systems (e.g., TolaData, Participants Count), and visualized MEL reports for internal leadership.
• Facilitate data demand and ensure that collected data flows accurately into IM systems.
• Establish data collection tools and instruments that will be used by the Iqlaa team, including consortium and all implementing , and ensure timely and quality development, testing, and management of MEL data as well as monitor progress of interventions against set milestones and evaluate the impact of implemented interventions as requested by the supervisor.
• Develop and maintain the required digitized data collection methods, such as ODK collection built on XLS forms.
• Ensure a comprehensive and updated database for interventions is maintained and reflected on Iqlaa information management system.
• Coordinate with all relevant partners, sub-grantees, and technical leads to ensure adherence with Iqlaa MEL plans and data collection requirements.
Capacity Building and Mentoring
• Train field staff and partners on basic MEL tools and ethical data practices.
• Supervise and provide technical guidance to the subordinate, ensuring they effectively carry out their duties and responsibilities.
• Develop individual work plans and provide regular feedback.
• Foster a positive team environment, learning culture, encourage collaboration, and recognize team members’ contributions to the project’s success.
Reporting
• Ensure high quality and timely preparation of MEL data for reports as requested by the supervisor.
• Ensure appropriate internal communication and feedback systems are in place and functioning so that MEL data informs project planning and implementation.
• Contribute to the regular MEL reports.
Project Coordination Activities
• Ensure the integration of team members and partners into MEL-relevant decision-making processes.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its humanitarian and development missions.
• Ensure implementation of safeguarding policies and procedures.
• leads in producing bi-annual master budgets.
Hardware and Software Management
• Oversee the responsible management and maintenance of ICT equipment in the MEL team according to Mercy Corps asset management policies and procedures.
• Manage the purchase/subscription and renewal of technology software and platforms used in IQLAA in close coordination with the country MEL Advisor.
• Prepare a data protection plan in coordination with the relevant stakeholders.
Safeguarding Responsibilities
• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.
Supervisory Responsibility: NA
Reports Directly To: MEL and IM Manager
Works Directly With: Program Quality and Learning (PQL) Director, PQL team, program teams, Communications team, procurement team, and finance teams.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Knowledge and Experience
▪ Bachelor’s degree in any relevant field, such sa but not limited to: engineering, Management, Information management, Sociology, Economics, Statistics, International Development.
▪ Master’s degree in is highly preferred.
▪ Minimum of 2 years of experience. The specific experience in MSEs/HBBs development is a plus.
▪ Proven experience in leading a team.
▪ Demonstrated skills in data collection, statistical analysis methods, and database management.
▪ Demonstrated experience in building log-frame, indicators, and relevant data collection tools.
▪ Experience developing and delivering training on MEL.
▪ Very strong writing skills, including reports, best practices, case studies, etc.
▪ Proficiency in Microsoft Office applications, including Excel and Word.
▪ Proficiency in developing XLS forms and using ODK is required.
▪ Fluency in spoken and written Arabic and English.
Success Factors
▪ Deep commitment to humanitarian principles and values.
▪ Willingness to learn new skills and methodologies.
▪ Ability to work under pressure, independently, and with limited supervision.
▪ Demonstrated organizational skills.
▪ Demonstrated creative problem-solving skills.
▪ Security, political and cultural awareness.
▪ Ability to provide a high-quality report in English.
▪ Ability to multi-task while meeting several pressing deadlines.
▪ Mature, responsible, and diplomatic in their interactions with others.
▪ Pays attention to detail and is meticulous, thorough, and results-oriented.
Living Conditions / Environmental Conditions
The position is based in Amman, Jordan and it may require up to 10% to travel regularly to Mercy Corps field offices and project sites.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a
field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs, and MC's policies, procedures, and values at all times and in all in-country venues.
Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Team Efficiency and Effectiveness
Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.
We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).
الصون و الأخلاق
ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.
كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).
RECRUITMENT SCAMS & FRAUD WARNING
:Mercy Corps has become aware of scams involving false job offers. Please be advise
.Recruiters will never ask for a fee during any stage of the recruitment process
.All active jobs are advertised directly on Akhtaboot
.Official Mercy Corps emails will always arrive from a @mercycorps.org email address
Please report any suspicious communications to ((integrityhotline@mercycorps.org))
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