Company Description
XMART is an innovative e-commerce platform based in Jordan, offering a wide range of products spanning everyday essentials to luxury items. We aim to redefine the shopping experience by delivering unparalleled convenience and quality. Our platform focuses on bringing a world of products directly to customers’ fingertips, ensuring accessibility and satisfaction. XMART is committed to innovation and excellence in every aspect of e-commerce.
Role Description
This is a full-time, on-site role for an Office Operations & Customer Support Coordinator, based in Amman, Jordan. The Coordinator will manage daily administrative tasks, oversee office operations, and deliver exceptional customer service. Responsibilities include handling customer inquiries, assisting with office administration, providing accounting support, and ensuring smooth communication across departments. The role is integral to driving operational efficiency and maintaining a positive experience for customers and staff alike.
Key Responsibilities
- Manage daily courier schedules, including assigning pickup & delivery tasks
- Coordinate deliveries, returns, and order handling with courier partners
- Respond to customers across all channels: Phone calls, WhatsApp, Social media inboxes
- Handle inquiries, follow-ups, and complaints with a friendly, solution-oriented approach
- Collaborate with internal departments (operations, sales, fulfillment, support)
- Contact suppliers for: Stock availability, Incoming orders & item sourcing, Price & delivery updates
- Place orders with suppliers and track arrivals
- Answer and manage email communication professionally
- Maintain organized documentation and follow up on outstanding cases
- Support office operations and administrative tasks as needed
Qualifications
Proficiency in Communication and Customer Service to build strong relationships and address inquiries effectively- .Skills in Administrative Assistance and Office Administration to manage day-to-day operations and organizational tasks
- .Basic Accounting knowledge for handling financial records and assisting in budget management
- .Excellent organizational and time-management skills
- .Familiarity with office software tools and systems
- .Bachelor’s degree in Business Administration, Management, or a related field is preferred
- .Prior experience in a similar role is an advantage
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