Company Description
Premier Business Solutions (PBS) is a leading outsourcing and consulting firm specializing in operational support for U.S.-based mortgage, financial, and real estate companies. Established in 2015 in collaboration with
Premier Lending, PBS was founded to provide cost-effective, high-quality talent to help businesses scale efficiently while maintaining operational excellence.
We offer expertise in mortgage processing, accounting, HR, compliance, IT support, and other back-office functions, enabling our clients to optimize their workflow and reduce costs.
Our team consists of highly skilled professionals based in Jordan, trained to meet U.S. industry standards and deliver exceptional service. As we expand our client base, we are seeking top-tier talent to join our growing team and support our mission of bridging global expertise with U.S. business needs.
About Premier Lending
At
Premier Lending, Inc., we believe that great companies are built by great people. As a mission-driven mortgage lender, we are committed to making a difference in the lives of our clients and the communities we serve. Our operations teams—from sales and processing to closing and compliance—are essential to delivering on this promise.
We foster a collaborative culture where every voice matters and teamwork drives success. At Premier Lending, you'll find a supportive environment focused on professional growth, continuous learning, and the tools you need to thrive. Join us and become part of a purpose-driven organization where your contributions help turn homeownership dreams into reality.
Job Purpose
The
Salesforce Administrator (Candid CRM) will play a pivotal role in managing, maintaining, and optimizing our Salesforce-based CRM system that powers the operations of
Premier Lending, Inc. This role combines system administration, process automation, and cross-department collaboration to ensure smooth CRM performance, data integrity, and user efficiency.
The ideal candidate is a detail-oriented and proactive professional who enjoys problem-solving, process improvement, and technical challenges. You will be the go-to expert for CRM functionality and integrations, driving system health and operational efficiency across departments.
Key Responsibilities
System Administration
- Manage user accounts, roles, and permission sets to ensure secure and efficient system access.
- Configure page layouts, record types, dashboards, and reports tailored to departmental needs.
- Conduct regular data audits, deduplication, and integrity checks to maintain database quality.
- Oversee imports and uploads of realtor and client data.
- Coordinate system maintenance, upgrades, and troubleshooting with Candid’s technical support team.
Implementation & Maintenance
- Support the rollout and adoption of the new Candid CRM platform.
- Develop and maintain automation workflows, validation rules, and process flows.
- Manage and maintain integrations between Candid (Salesforce) and Encompass LOS, ensuring accurate, real-time data synchronization.
- Configure and monitor integrations with tools like Aircall, Twilio, Zapier, and RETR.
- Partner with Candid’s technical support on updates, customizations, and bug fixes.
Cross-Department Collaboration
- Partner with Sales and Marketing to design and implement workflow automations and communication triggers.
- Collaborate with HR and Administration for seamless CRM setup and onboarding of new hires.
- Work with leadership to identify process bottlenecks and implement data-driven solutions.
Monitoring & Reporting
- Build and maintain executive dashboards for visibility into pipelines, productivity, and system usage.
- Conduct system health checks to ensure integrations and automations are functioning properly.
- Maintain detailed documentation for configurations, integrations, and workflow changes.
Qualifications & Requirements
- Bachelor’s degree in Information Systems, Computer Science, or a related field.
- 3+ years of Salesforce Administration experience.
- Salesforce Certified Administrator credential (advanced certifications are an asset).
- Proven experience in Salesforce Lightning Experience, Flow Builder, and Process Builder.
- Strong understanding of data management, validation, and deduplication best practices.
- Hands-on experience with API integrations, webhooks, and custom object configurations.
- Excellent communication and collaboration skills, with the ability to translate technical details into business context.
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
- Full professional fluency in English (written and spoken) required.
Preferred
- Experience in financial services, mortgage, or lending environments.
- Familiarity with Encompass LOS, Twilio, Aircall, and Zapier.
- Knowledge of RESTful APIs and basic programming.
- Experience supporting cross-time-zone teams (U.S.-based leadership).
KEY OUTCOMES – FIRST 90 DAYS
- Gain a complete understanding of Premier’s Candid CRM setup, user structure, and data integrations.
- Onboard and configure all active users with correct roles, permissions, and automations.
- Establish a structured process for CRM support requests and troubleshooting.
- Build or refine dashboards that enhance leadership visibility into key performance metrics.
- Take ownership of the CRM–Encompass integration, ensuring consistent and error-free data synchronization.
WORKING HOURS
- Full-time, on-site position in Amman.
- Monday to Friday, 3:30 PM to 12:30 AM (Amman Time).
WHY JOIN US?
- Be part of a dynamic and fast-growing U.S. mortgage operation.
- Work alongside cross-functional teams that value collaboration and innovation.
- Develop advanced CRM and integration expertise with real-world impact.
- Enjoy a supportive work culture that values growth, learning, and teamwork.
PREMIER CARES
Caring means we display kindness and concern for our clients, team, and business partners.
