Company Overview
Key Jordan is a leading HR consultancy and outsourcing company specializing in providing comprehensive human resources services, including HR outsourcing, manpower secondment, administrative services, and strategic HR solutions. We empower businesses by optimizing their HR functions, enabling them to focus on core objectives while ensuring efficient human capital management.
Job Summary
The Customer Relations & Operations Associate will be responsible for managing day-to-day customer interactions, data entry, and operational coordination to ensure a smooth client experience. This role plays a vital part in maintaining customer satisfaction, ensuring timely responses, and supporting cargo logistics processes. The ideal candidate will be detail-oriented, tech-savvy, and capable of handling multiple tasks in a fast-paced environment.
Key Responsibilities
- Handle customer inquiries through email, phone, WhatsApp, and social media platforms in a timely and professional manner.
- Enter and manage accurate customer and shipment data into internal systems.
- Draft and send clear, professional emails to clients regarding shipment updates, service inquiries, and follow-ups.
- Coordinate with operations, logistics, and management to ensure smooth cargo handling and timely customer communication.
- Proactively resolve customer concerns and complaints by identifying solutions quickly and efficiently.
- Use tools such as Microsoft Office, WhatsApp, and other online platforms to manage operations and client communications.
- Track shipments, follow up on delays, and update clients accordingly.
- Maintain confidentiality, professionalism, and a positive company image in all interactions.
- Contribute to process improvements and support gradual development of the role.
Required Qualifications
- A diploma or bachelor's degree in Business Administration, Communications, Logistics, or a related field is preferred.
- Minimum 2 years of experience in customer service, operations, or logistics-related roles.
- Strong English proficiency in writing, speaking, and reading is required.
- Excellent computer skills, including Microsoft Office, email tools, and online systems.
- Prior experience using WhatsApp and social media for client communication is an advantage.
- Candidates must be comfortable working in Al Bniat, with preference given to those residing in South or East Amman for ease of access during poor weather conditions.
Skills And Competencies
- Excellent customer service and interpersonal skills.
- Strong written and verbal communication.
- Detail-oriented with high accuracy in data entry and recordkeeping.
- Ability to prioritize tasks and manage multiple client requests.
- Familiarity with digital tools, including shipment tracking systems and CRMs.
- Fast learner with adaptability to new technologies and work processes.
- Ability to work under pressure and meet deadlines.
- Reliable, punctual, and committed to long-term growth within the company.
Benefits And Perks
- Paid Time Off
- Opportunities for skill development and career growth
- Supportive and collaborative work environment
- Training on internal systems and communication tools
