Customer and people excellence:
- To be friendly and engaging with our customers by being positive and knowledgeable in every interaction, anticipating their needs and arriving at a satisfying outcome.
- To create an environment in which customers feel welcome and comfortable
- To take ownership of the customer’s experience; seeking and acting upon feedback to ensure any complaints are dealt with appropriately.
- To coming up with initiatives that may help to improve the business, out of their personal experience with the customers.
- To Bring up comments that you hear from customers and may be a key indicator to what is happening in the market
- To display confidence and be open to new ideas, adapting and embracing challenges and opportunities with a Determination to succeed
- To be flexible with business needs and extra efforts.
- To be up-to-date with business policies and procedures
Knowledge & Skills:
- Flexible – willing to work on a shift basis.
- Strong communication skills.
- Good Arabic and English communication skills (both written and spoken).
- Computer literacy with focus on Microsoft Office Suite: Word, Excel.
- Effective listening skills that deliver against customer needs.
- Good telephone etiquette/ experience.
