Role Purpose
To process customer orders in a timely fashion with 100% accuracy on the same day the orders are received with 100% customer satisfaction in follow up cases.
Key Accountabilities
Order processing timeline
- Receive orders through Altitude System
- Check the item price, barcode, description and packing to match our system
- Flagging errors to Sales Executives
- Processing the order though JDE
- Validating orders
- Pushing the order to the next stage (credit control)
- Generate a daily report to summarize all errors identified in the master data
Customer Satisfaction
- Ensuring that when customers call the Customer Service department, all calls are answered
- Logging the customer inquiries into the system
- Forwarding the inquiry to the relevant department internally
- Set up a deadline of 48h for the inquiry to be addressed
- Follow up internally on the inquiry in process
- Respond to the customer within the 48h deadline
Order processing accuracy
- Cross check all orders for any discrepancies
Data Analysis
- Interpret acquired data and analyze results.
- Translate trends and findings into reports or presentations for management.
Academic Education & Professional Certifications
- Graduate in any discipline
Operational & Managerial Experience
- 1 year experience in admin related role / data entry.
