The Sales Supervisor is responsible for leading and managing the sales team to achieve targets, enhance customer satisfaction, and drive business growth within the FMCG sector. This role focuses on overseeing daily retail operations, implementing effective sales strategies, and ensuring optimal product availability and visibility in retail outlets. The Sales Supervisor will play a critical role in maintaining strong relationships with clients, analyzing market trends, and fostering a high-performance team culture to contribute to the company’s overall success in Amman, Jordan.
Responsibilities:
Sales Performance:
- Ensure the achievement of sales targets and key performance indicators (KPIs) for the retail team.
- Implement strategies to increase market share and drive revenue growth in the assigned region (Amman, Jordan).
Customer Satisfaction:
- Maintain high levels of customer satisfaction by ensuring excellent service delivery and addressing customer concerns promptly.
- Build and nurture long-term relationships with key clients and retail partners.
Market Expansion:
- Identify and explore new business opportunities to expand the company’s presence in the local market.
- Conduct market research to understand customer needs, preferences, and competitor activities.
Brand Representation:
- Ensure the company’s brand image and values are consistently represented in all retail outlets.
- Oversee proper product placement, merchandising, and promotional activities to enhance brand visibility.
Operational Efficiency:
- Streamline retail operations to improve efficiency and reduce operational costs.
- Ensure compliance with company policies, procedures, and industry regulations.
Team Performance:
- Lead, coach, and develop the retail sales team to achieve their individual and collective goals.
- Foster a culture of accountability, collaboration, and continuous improvement within the team.
Reporting and Analysis:
- Provide regular updates and reports to senior management on sales performance, market trends, and business challenges.
- Use data-driven insights to make informed decisions and recommend strategic actions.
Innovation and Improvement:
- Propose and implement innovative ideas to enhance sales processes, customer engagement, and overall business performance.
- Stay updated on industry trends and best practices to keep the company competitive.
Requirements:
- Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
- Additional certifications in sales management, retail operations, or leadership are a plus
- Minimum of 6 years of experience in retail sales, preferably within the FMCG (Fast-Moving Consumer Goods) industry.
- Proven track record of managing sales teams and achieving sales targets.
- In-depth understanding of the FMCG industry, including market trends, customer behavior, and competitor analysis.
- Strong knowledge of retail sales processes, including merchandising, inventory management, and customer service.
- Familiarity with sales performance metrics and tools for tracking and analyzing sales data.
- Knowledge of local market dynamics in Amman, Jordan, including cultural and economic factors influencing consumer behavior.
