Company Description

iCASH is a fintech and digital technologies company dedicated to providing technological and digital financial services to support financial inclusion. We offer solutions as an aggregator for digital payment services and act as a delegate agent in partnership with technology and payment service providers. Our aim is to cater to those in need of such services in non-traditional, near-door, and targeted areas.

Role Description

This is a full-time, on-site role located in Amman, Jordan, for a Teller Officer / Cash Officer (Payment Services Provider Transactions) at iCASH. The Teller Officer will be responsible for handling cash transactions, processing payments, managing customer inquiries, and ensuring the accuracy of financial records. The role also requires providing efficient and professional service to customers while adhering to company policies and regulations.

As a Teller Officer / Cash Officer (Payment Services Provider Transactions), you will be responsible for executing payment service provider transactions, processing bill payments, and ensuring smooth customer interactions. You will serve as the primary frontliner for customer care, onboarding new customers, and supporting agents through back-office functions. Additionally, you will manage relationships with agents, provide them with ongoing support, and handle their financial operations to ensure seamless collaboration.

Key Responsibilities:

Managing cash, verifying account details, and balancing cash drawers
Execute payment service providers’ transactions efficiently and accurately.
Process bill payments and related financial services
Provide outstanding customer care and support at the branch level.
Onboard new customers and guide them through services
Manage and maintain strong relationships with agents, acting as their key point of contact.
Support agents with their financial operations and resolve any transactional issues.
Manage agents’ back-office operations to ensure smooth and compliant transactions.
Act as a trusted point of contact for customers and agents alike
Keeping accurate records of all transactions, adhering to company procedures, and ensuring compliance with regulations

Qualifications

A Jordanian national residing in Mafraq with a valid Jordanian driving license
Cash handling and financial transaction processing skills
Customer service and communication skills
Attention to detail and accuracy in record-keeping
Knowledge of digital payment systems and financial services
Proficiency in computer applications and office software
Ability to work in a fast-paced environment and manage time effectively
Experience in the financial or banking industry is a plus
Bachelor's degree in Finance, Accounting, Business Administration, or a related field is preferred
Proficient in Arabic and English (both written and spoken).
At least one year of relevant experience as a teller officer, cash officer, or in a similar role at a bank or exchange house

iCASH

Latest Jobs

Teller Officer / Cash Officer (Payment Services Provider Transactions)