"Questscope for Social Development
POSITION TITLE: Protection Officer
REPORTS TO: Programs Development Manager
DEPARTMENT / COUNTRY PROGRAM DESCRIPTION
Questscope has a long history of impactful work in Jordan and the wider region. In partnership with the Ministry of Social Development and the World Bank, Questscope developed one of the largest civic engagement programs in Jordan, training more than 4,000 university student volunteers to mentor 6,000 young people in conflict with the law and at risk of delinquency and incarceration.
In collaboration with the Ministry of Education, Questscope introduced an accredited non-formal education program—unique in the Arab world—that has enabled thousands of out-of-school young men and women to continue their studies.
In the Za’atari Refugee Camp, Questscope adapted its mentoring approach to address the needs of young people displaced by war and violence. A Youth Center was established, reaching more than 15,000 young people in the camp, fully led and directed by a core team of 40 dedicated Syrian volunteers.
Over the years, Questscope has implemented successful mentoring, education, and emergency aid initiatives for thousands of disadvantaged youth, in partnership with USAID, UNICEF, UNFPA, the European Union, the World Bank, and others. Its programs extend across Jordan, Syria, Lebanon, Northern Iraq, Yemen, Germany, and Sudan.
PRIMARY PURPOSE OF THE POSITION
Questscope is recruiting a Protection Officer to lead the technical implementation and day-to-day oversight of protection, child protection, and gender-based violence (GBV) risk mitigation activities across its field locations in Jordan.
The Protection Officer will ensure that protection principles are fully mainstreamed across all project activities, manage individual protection cases and referrals, deliver capacity-building sessions on safeguarding, and maintain strong coordination with protection working groups and local service providers.
PRIMARY DUTIES AND RESPONSIBILITIES
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Case Management & Individual Protection Support
Identify, document, and manage vulnerable cases (including children at risk, survivors of violence, and displaced individuals) following standard case management steps and confidentiality protocols.
Conduct regular follow-ups, case reviews, and case closures, and escalate high-risk cases immediately to the direct manager.
Map, establish, and maintain active referral networks with specialized protection agencies, legal aid organizations, medical facilities, and government social units, tracking the status and outcomes of every referral until closure.
Evaluate eligibility for protection-specific emergency assistance or individual support packages in line with donor criteria.
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Protection Mainstreaming & Safeguarding
Conduct regular protection risk assessments across program centers and field activities to ensure safety, dignity, 'Do No Harm' approaches, and equal access for all beneficiaries.
Serve as a field focal point for Child Safeguarding and Prevention of Sexual Exploitation and Abuse (PSEA), ensuring field staff, volunteers, and partners strictly adhere to codes of conduct.
Receive, document, and report safeguarding and PSEA concerns through Questscope's internal reporting mechanisms within the required timeframes, while protecting survivor confidentiality.
Support the integration of gender mainstreaming, disability inclusion, and age-appropriate practices into project activities.
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Capacity Building & Community Awareness
Organize and facilitate community-based awareness sessions for parents, youth, and community members on protection risks, child rights, and available referral channels.
Conduct training workshops for field staff, educators, and volunteers on Psychological First Aid (PFA), identification/referral protocols, and safe disclosure management.
Support the set-up and monitoring of safe, accessible feedback and complaints channels for beneficiaries across centers, ensuring concerns are addressed and closed on time.
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Coordination, Reporting & Monitoring
Represent Questscope in local Protection, Child Protection, and GBV sub-working groups and inter-agency coordination meetings.
Maintain secure, confidential, and updated protection databases, generating accurate monthly progress and indicator reports for management and donors.
Apply data protection and information-sharing protocols (consent, coded case files, need-to-know access) at all times.
EDUCATION, SKILLS & COMPETENCIES
Education: Bachelor's degree in Social Work, Sociology, Psychology, Human Rights, International Law, or a related field.
Experience: 3–6 years of professional experience in humanitarian protection, child protection case management, or GBV response programming in Jordan.
Technical Skills:
Deep understanding of national protection legislation, Jordanian family/social development laws, IASC protection guidelines, and CP/GBV minimum standards.
Strong skills in individual protection case management, vulnerability scoring, and inter-agency referral pathways in Jordan.
Experience with protection risk assessments, safety audits, PSEA, and Child Safeguarding protocols.
Good command of Microsoft Office (especially Excel) and data collection tools (e.g., KoBo).
Training & Certifications: Certified training in Inter-Agency Case Management, Child Safeguarding, PSEA, Psychological First Aid (PFA), or GBV Core Principles.
Languages: Full proficiency in Arabic & English (written and spoken).
A valid driving license is an asset, given frequent field visits.
KEY BEHAVIORS & ABILITIES
High empathy, active listening, and a survivor-centered approach.
Strict ethical integrity, impartiality, and confidentiality.
Crisis management, emotional resilience, and trauma awareness.
Strong group facilitation and community engagement skills.
Cultural sensitivity and objective problem-solving skills.
Self-care awareness and ability to manage secondary stress.
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