Sales Associate - CX & AI Solutions
Location
Amman, Jordan
Company Description
CsMena is a leading Business Process Outsourcing (BPO) company delivering multilingual Customer Experience (CX), Contact Center, Content Moderation, Back Office, and Business Support Services to organizations across the Middle East and international markets.
Through operational excellence, technology-enabled solutions, and highly skilled professionals, CsMena enables organizations to enhance customer experience, optimize business processes, and achieve sustainable growth.
As part of our continued expansion, we are seeking an exceptional Sales Associate - CX & AI Solutions - to support our business growth by identifying new opportunities, building customer relationships, and promoting innovative technology solutions.
The ideal candidate will have experience in IT sales or business development, excellent communication skills, and a strong interest in Customer Experience (CX), Artificial Intelligence (AI), and digital transformation.
About the Role
As a Sales Associate – CX & AI Solutions, you will drive new business acquisition and pipeline development for our cutting-edge Customer Experience (CX) and Artificial Intelligence (AI) product portfolio (including conversational AI agents, intelligent contact centre platforms, automated workflow engines, and omnichannel analytics).
You will act as a trusted advisor, helping clients replace legacy customer service frameworks with scalable, AI-driven automation that increases ROI, lowers Cost-per-Contact, and raises CSAT scores.
Key Responsibilities
Sales & Business Development
Identify, generate, and qualify new leads and business opportunities.
Develop and maintain strong relationships with prospective and existing customers.
Understand customer business needs and identify opportunities for CX and AI solutions.
Arrange customer meetings, conduct follow-ups, and manage sales opportunities throughout the sales cycle.
Support negotiations and contribute to closing deals and achieving sales targets.
Identify key decisionmakers and develop relationships with relevant stakeholders.
Maintain an updated sales pipeline and submit regular sales forecasts and activity reports.
CX & AI Solutions
Promote Customer Experience and AI-powered solutions that improve customer engagement, service quality, and operational efficiency.
Identify opportunities related to customer service automation, chatbots, virtual assistants, omnichannel engagement, and contact center solutions.
Understand customer challenges and communicate how technology solutions can address their business needs.
Prepare and deliver customer presentations and product demonstrations with support from technical and pre-sales teams.
Stay updated on CX trends, AI developments, and relevant market opportunities.
Proposals & Commercial Activities
Prepare quotations, presentations, and commercial proposals in coordination with the relevant teams.
Coordinate with technical teams to ensure proposed solutions meet customer requirements.
Follow up on submitted proposals and maintain communication with prospective customers.
Monitor opportunity progress, customer commitments, and agreed payment terms.
Support the preparation of sales reports and ensure accurate and timely documentation.
Required Experience
1–3 years of experience in IT sales, software sales, or business development.
Required Qualifications
Bachelor’s degree in computer engineering, Computer Science, Sales, Business Administration, or a related field.
Good communication, presentation, negotiation, and interpersonal skills.
Strong customer relationship management and follow-up abilities.
Basic understanding of IT solutions, with an interest in CX, AI, and digital transformation.
Ability to understand customer needs and communicate business value effectively.
Good command of Microsoft Office, particularly PowerPoint and Excel.
Strong organizational skills, attention to detail, and ability to meet deadlines.
Proficiency in written and spoken English.
Self-motivated, proactive, and target-oriented mindset.
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Preferred Qualifications
Exposure to customer experience platforms, CRM, contact center solutions, chatbots, or AI technologies.
Experience working with corporate customers or the banking and financial services sector.
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Skills & Competencies
CX & AI Expertise: Contact centres, CRMs, Conversational AI, LLMs, and automation.
CX Metrics: Impacting AHT, FCR, CSAT, and Cost-per-Contact with AI.
Consultative Selling: Diagnostic discovery, ROI-based pitching, and objection handling.
Demos & Closing: Conducting technical product demos, managing RFPs, and closing deals.
Executive Pitching: Communicating value to C-suite and VP-level decisionmakers.
Sales Stack: Proficient in Salesforce/HubSpot and Sales Navigator.
Key Performance Indicators (KPIs)
Revenue & Quota Targets
Pipeline & Sales Motion
Technical & Solution Performance
Accounts & Operations
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What We Offer
Competitive executive compensation package.
Performance-based annual bonus.
Opportunity to lead large-scale, multi-client operations within a growing regional BPO organization.
Executive leadership development opportunities.
Collaborative, innovation-driven, and high-performance work environment.
Opportunity to play a key role in shaping the future growth and operational excellence of CsMena
