About Glocal Immigration
Glocal Immigration is a Canadian-regulated immigration consulting firm headquartered in Calgary, Alberta.
Our newly established Amman office provides local client intake, document collection, administrative support, follow-up, and coordination with our teams in Canada and Egypt.
The Amman office is a small, hands-on operation. The Office Manager will work directly with two other staff members in Jordan while coordinating closely with team members in Canada and Egypt.
Canadian immigration advice, assessments, strategy, final review, and representation are provided exclusively through the Canadian regulated practice.
Location
Investment Building, University of Jordan – North Gate
Amman, Jordan
Working Hours
Saturday–Wednesday: 10:00 AM–4:30 PM
Thursday: 10:00 AM–3:00 PM
Friday: Closed
Position Overview
We are seeking an experienced, organized, and client-focused Immigration & Visa Office Manager to manage the day-to-day operation of our newly established Amman office.
This is a hands-on office management role in a small office environment. The successful candidate will be responsible for client service, intake quality, document coordination, staff workflow, follow-up, branch organization, and communication with our international teams.
The role also includes supporting the branch in achieving its monthly performance and productivity targets while maintaining strong standards of client service, professionalism, accuracy, and compliance.
Mandatory Experience
Applicants must have a minimum of 6 months of prior professional work experience in visa processing, immigration services, or a directly related visa-services role.
Relevant experience may include practical work with:
Canadian visas, Schengen visas, U.S. visas, UK visas, Australian visas, or other international visa categories.
The experience should involve actual visa-related responsibilities such as client intake, explaining general requirements, collecting and reviewing documents, identifying missing information, client follow-up, application support, file preparation, or coordination with processing teams.
Applicants with less than 6 months of relevant visa or immigration experience will not be considered.
Key Responsibilities
- Manage the daily organization and professional operation of the Amman office.
- Work directly with the other two Jordan staff members and coordinate daily workflow.
- Welcome clients and respond to in-person, telephone, email, and WhatsApp inquiries.
- Conduct structured client intake using company questionnaires and checklists.
- Explain approved general visa procedures and service requirements.
- Schedule consultations and coordinate virtual meetings with the Canadian team.
- Collect, scan, label, organize, and securely transfer client documents.
- Review files for missing or inconsistent information before transfer to the processing team.
- Follow up with clients regarding outstanding documents, payments, appointments, and required information.
- Coordinate communication between clients and the teams in Jordan, Egypt, and Canada.
- Track active files, appointments, biometrics, deadlines, and outstanding documentation.
- Maintain accurate, confidential, and organized client and office records.
- Help ensure the Jordan team follows company procedures, checklists, service standards, and professional limitations.
- Support and guide staff in client intake, document collection, follow-up, customer service, and common visa requirements.
- Monitor new inquiries, consultations, signed service agreements, file progress, and branch productivity.
- Help the office achieve its monthly branch targets while maintaining service quality and compliance.
- Escalate urgent, sensitive, or complex matters to the Canadian team.
- Provide regular operational updates regarding branch performance, client follow-up, staff workflow, and outstanding matters.
Branch Performance & Targets
The Office Manager is expected to contribute actively to the performance and growth of the Amman office.
This includes maintaining strong client follow-up, supporting conversion of qualified inquiries into signed clients, ensuring files move efficiently, monitoring outstanding cases, supporting staff productivity, and helping the branch achieve its established monthly targets.
Performance will be assessed based on a combination of:
Branch results, client service, productivity, file quality, follow-up, teamwork, organization, attendance, professionalism, honesty, and compliance with company procedures.
Required Skills and Qualities
- Excellent spoken and written Arabic and English.
- Practical knowledge of visa requirements and supporting documents.
- Strong client-service and interpersonal skills.
- Friendly, welcoming, professional, and confident personality.
- Positive attitude and genuine interest in helping clients.
- Strong organization, follow-up, and attention to detail.
- Ability to manage several clients, appointments, and deadlines at the same time.
- Ability to work independently while coordinating with an international team.
- Strong computer, email, PDF, scanning, and electronic filing skills.
- Honesty, reliability, confidentiality, and accountability.
- Ability to accept feedback and follow company procedures.
- Interest in stable, long-term employment and helping grow a newly established office.
- Legal authorization to work in Jordan and ability to commute to the office.
Preference may be given to candidates living near the University of Jordan or surrounding areas.
Professional Limitations
The Office Manager does not independently provide Canadian immigration legal advice, conduct eligibility assessments, determine immigration strategy, represent clients before Canadian authorities, or guarantee visa approval.
Application processing and professional immigration work are handled through the designated processing and Canadian regulatory teams.
Compensation
- Monthly basic salary
- Performance-based compensation linked to the performance of the Jordan branch
- Performance incentives subject to achievement of established minimum monthly targets and company policy
- Ongoing training and professional development
- Opportunity for stable, long-term growth as the Jordan office develops
Performance-based compensation may consider branch results, signed clients, productivity, client follow-up, service quality, teamwork, compliance, and overall office performance.
Selection Process
Shortlisted candidates may be asked to complete a practical assessment covering:
Visa knowledge, client intake, supporting-document identification, file review, client communication, and practical office scenarios.
Only applicants with at least 6 months of relevant professional visa or immigration experience will be shortlisted and contacted for an interview.
