🚀 We’re Hiring: Customer Care Supervisor | High Tech Talents (HTT)
Are you a strong leader with a passion for customer experience, team development, and achieving results?
We’re looking for an experienced Customer Care Supervisor to join High Tech Talents (HTT) and lead a Customer Care team focused on service excellence, performance, accountability, and customer satisfaction.
📍 Location: Amman, Irbid (On-site)
🕒 Employment Type: Full-time
🌎 Working Hours: US Eastern Time (ET)
🗣️ Language: Fluent English – Mandatory
💼 Key Responsibilities:
- Lead, coach, and motivate a team of customer care agents’ day to day
- Set clear team targets and track KPIs such as response time, resolution rate, and customer satisfaction
- Maintain quality standards and provide constructive feedback to the team
- Handle escalated and complex cases and resolve them professionally and quickly
- Manage shift schedules, attendance, and workload to ensure the team is always covered
- Train new team members and run regular refresher sessions
- Identify recurring customer issues and share insights with other departments to address root causes
- Improve customer care processes, scripts, and procedures
- Prepare daily, weekly, and monthly performance reports for management
- Build a positive and respectful team culture focused on accountability
- Grow the customer base through excellent service and customer retention
- Ensure team members are accountable for meeting performance and service expectations
- Follow up on quotes to achieve order booking goals
✅ Requirements:
- Bachelor’s degree in Business Administration or a related field
- 5+ years of experience in customer care, including at least 1 year in a supervisory or team lead role
- Proven ability to lead teams and meet performance targets
- Strong communication, problem-solving, and conflict-resolution skills
- Hands-on experience with CRM systems and call center tools
- Good knowledge of MS Office, especially Excel for reporting
- Calm under pressure, organized, and detail-oriented
- Fluent in English, both written and spoken – mandatory
- Flexible to work US Eastern Time (ET) hours
🌟 Why Join Us?
- Be part of a growing and dynamic organization
- Take ownership of a team and make a direct impact on customer experience
- Work in a collaborative and performance-driven environment
- Grow your leadership and customer care experience
📩 Interested? Apply now or send your CV to: hr@httalents.com
