🚀 We're Hiring | Customer Care Coordinator
Join our team as a Customer Care Coordinator and be part of a dynamic, fast-paced environment where customer satisfaction and relationship management are at the heart of what we do.
📍 Location: Irbid, Jordan (On-Site)
💼 Employment Type: Full-Time
🕒 Working Hours: 9 Hours within department hours
🌎 Ability to work US time is required.
🗣️ Language Requirement: Fluent in English (Written and Spoken)
📅 Start Date: Immediate Need
Role Overview
This is a full-time, on-site position. The Customer Care Coordinator is responsible for overall account management for multiple assigned accounts. This team member will have an assigned list of accounts to manage for satisfaction and sales growth, processing orders and requests for quotes, and following up to ensure expectations are met.
The Customer Care Coordinator supports the efforts of any outside sales reps that are assigned by handling customer requests and coordinating follow-up and feedback. The Customer Care Coordinator consistently provides excellent service to customers and internal stakeholders, and represents clients’ needs and goals within the organization to ensure quality by building relationships with clients to encourage new and repeat business.
Responsibilities
- Drive increased sales through superior customer service and follow up.
- Solicit and follow up on quotes and proposals to increase sales.
- Enter and follow up on quotes and orders to ensure excellent service to the customer.
- Support outside sales reps to win and grow the customer base.
- Use customer forecasts and current stock information to plan future stock levels and minimize production costs.
- Provide client support in reference to all client communication and compliance on client deliverables and revenue.
- Provide price schedules, product information, and job status in a timely and professional manner.
- Coordinate activities of internal support team to perform all tasks.
- Measure performance with key metrics and prepare performance reports.
- Ensure timely completion of projects and tasks as assigned.
- Ensure that client issues are dealt with in an efficient manner.
- Work with internal departments to ensure quality and on-time delivery performance.
Competencies
- Superior communication skills, verbal and written; effective interpersonal skills sufficient to build positive, productive and effective professional working relationships with customers.
- Very strong attention to detail and analytical skills.
- Strong personal organization skills and ability to prioritize and execute work tasks.
- Ability to work independently and unsupervised.
- Computer skills including strong Microsoft Office skills.
- Excellent customer service skills.
- Ability to work in a flexible, dynamic and fast-paced working environment.
📩 Interested candidates are encouraged to apply by submitting their CV.
#Hiring #CustomerCare #CustomerService #AccountManagement #SalesSupport #JobsInJordan #Irbid #CareerOpportunity #JoinOurTeam
